Patient Engagement Representative - Remote Call Center
About the position Responsibilities • Handle inbound support for patient acquisition and retention strategies via telephonic, email, and web chat channels. • Answer inquiries promptly while ensuring correct hospital representation to create positive patient engagement. • Identify specific calls to action for non-campaign-specific requests and determine eligibility for care coordination. • Provide physician referrals and maintain compliance with Stark Law and Safe Harbor Disclaimer. • Process event registrations and handle payment applications in a compliant manner. • Navigate multiple systems to resolve requests and maintain quality measures based on protocols. • Document and refer unresolved issues to the appropriate department or client. • Handle multi-language calls using interpreter services and maintain productivity levels as per expected handle times. • Conduct outbound support for patient acquisition, including reminder calls and outreach for hospital services. • Generate SMS compliant content and validate information for referral purposes. Requirements • High school diploma or GED required. • Excellent telephone customer service skills with typing ability and problem-solving skills. • Working knowledge of Windows-based computer environment. • Ability to work remotely in a production-driven contact-center environment. • Strong written and verbal communication skills with a professional tone. Nice-to-haves • Two years of college education preferred. • Telephone/call center experience preferred. • 1-3 years of customer service and/or healthcare experience preferred. Benefits • 401(k) with 6% match • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Employee discount program • Paid time off (vacation & sick leave) • Health savings accounts • Flexible spending accounts • Voluntary benefits including pet insurance and legal insurance Apply tot his job