[PART_TIME Remote] Live Chat Agent/ Online Chat Rep.
We are currently looking for a skilled and motivated Live Chat Agent/ Online Chat Rep.! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Ultra-Chem Inc. (UCI) is excited to welcome a dedicated Live Chat Agent/Online Chat Representative to our customer support team. Since our founding in 1987, we have made it our mission to provide exceptional customer service to our clients in the specialty chemical sector. As a Live Chat Agent, you will be the first point of contact for our customers, assisting them with inquiries and providing product information in real-time through our online chat platform. This role requires a customer-oriented mindset and the ability to respond swiftly and accurately to a range of queries while fostering a positive experience. Join us in our commitment to maintaining UCI's reputation as a leader in the industry by helping customers with their needs promptly and effectively.
Responsibilities
 Engage customers through online chat to assist with inquiries and provide timely solutions
 Maintain a high level of product knowledge to effectively address customer questions
 Document customer interactions and manage inquiries using CRM software
 Collaborate with other departments to resolve customer issues and enhance service quality
 Monitor chat cues and respond actively to incoming messages
 Contribute to the development of FAQs and troubleshooting guides
 Proven experience in customer service or live chat support roles
 Excellent written communication skills with a focus on clarity and professionalism
 Ability to multitask and manage time effectively in a fast-paced environment
 Strong problem-solving skills and a customer-centric attitude
 Familiarity with CRM systems and chat software
 High school diploma or equivalent; additional education or certification in customer service is a plus
 Availability to work flexible hours, including evenings and weekends, as needed
 Paid Training
 Multiple Bonus Opportunity
 Paid Personal Time Off
 Paid Vacation
 401(k) Program
 Life, Health, Dental, Optical and FSA
 Long Term Disability Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Responsibilities
 Engage customers through online chat to assist with inquiries and provide timely solutions
 Maintain a high level of product knowledge to effectively address customer questions
 Document customer interactions and manage inquiries using CRM software
 Collaborate with other departments to resolve customer issues and enhance service quality
 Monitor chat cues and respond actively to incoming messages
 Contribute to the development of FAQs and troubleshooting guides
 Proven experience in customer service or live chat support roles
 Excellent written communication skills with a focus on clarity and professionalism
 Ability to multitask and manage time effectively in a fast-paced environment
 Strong problem-solving skills and a customer-centric attitude
 Familiarity with CRM systems and chat software
 High school diploma or equivalent; additional education or certification in customer service is a plus
 Availability to work flexible hours, including evenings and weekends, as needed
 Paid Training
 Multiple Bonus Opportunity
 Paid Personal Time Off
 Paid Vacation
 401(k) Program
 Life, Health, Dental, Optical and FSA
 Long Term Disability Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now