NOC Tech I

Sinch is pioneering the way the world communicates, providing customer communication solutions for over 150,000 businesses. The NOC Tech I role involves 24x7 monitoring of network components, troubleshooting issues, and ensuring timely resolution of customer or network problems. Responsibilities Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment Accept on-call responsibilities on a rotating schedule with other technicians Be available for overtime work assignments when requested NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management Some required travel related to training, meetings and service coverage issues Skills Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles Strong problem solving and analytical skills Domestic and International LD Voice Exhibits a high level of initiative and resourcefulness Excellent written and verbal communication skills Proven documentation skills with consistent accuracy of details Superior customer service skills Self-starter with a high energy level Exhibits a high level of adaptability/flexibility Well-developed sense of urgency; follow through Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred Benefits We offer comprehensive market competitive medical, dental, and vision plans. Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. Enjoy a generous paid time off program. We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. Our flexible remote work offerings allow you to work wherever you are the most productive and successful. Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. Company Overview Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement. It was founded in 2008, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Sinch has a track record of offering H1B sponsorships, with 1 in 2023, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.