NOC Engineer 3rd Shift
The Purple Guys, an Ntiva Company, is looking for a tech-savvy problem solver with a passion for delivering exceptional customer support!
The Centralized Services Engineer is responsible for monitoring and maintaining various aspects within the Network Operations Center including network connectivity and performance, alerts and other notifications, backups, patches and releases and change... management. The CS Engineer's role is to address NOC related tasks including patch remediation, firmware updates, and vulnerability remediation. This role may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
This is a fully remote position
Wednesday-Sunday (off days are Monday/Tuesday) 11:30pm-8:30am CST
Essential Duties/Responsibilities:
Patch systems
Review patch management reports and remediate problems
Configure Patch Management
Troubleshoot alert tickets generated from RMM and other utilities that are triggered
Review backup reports and remediate issues
Perform updates to ESXi Hosts
Perform firmware updates to hosts, network equipment and storage devices
Manage internal toolsets such as RMM (N-Central) and PSA (ConnectWise)
Deploy toolsets to clients via RMM tool
Deploy and reconcile cloud product licenses
Configure monitoring of client environments through RMM tool
Troubleshoot alert tickets generated from RMM and other utilities on the advantage board
Keep clients systems patched and up to date
Configure, monitor, and maintain client and internal backups such as server, workstations, and Microsoft 365
Professional Development
Routinely take self-paced training in technologies relevant to the team
Obtain industry certifications on a consistent basis
Administrative
Enter all notes and time worked on the appropriate service ticket
Enter time worked on each ticket daily
Schedule managed client reviews or other on-site matters via scheduling calendar in ConnectWise
Enter expenses on service tickets for any related credit card purchases and submit receipts daily
Submit time sheets on a weekly basis, due by Saturdays at 12P
Qualifications:
Minimum of 2 years working in a technological role
Strong analytical and problem-solving skills
Knowledge of Microsoft technologies, Meraki, and VMWare technologies
Strong knowledge of server and storage hardware
Desire for continuous development of IT knowledge
Ability to conduct technological analyses and research
Ability to manage time
Ability to work with minimal management
Excellent verbal and written communication skills
Experience with backup technologies such as Veeam and Storagecraft
Outside employment is not permitted while engaged in this role and requests for such shall not be approved by management
Language Skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Evening shift
Every weekend
Monday to Friday
Night shift
Application Question(s):
Do you require sponsorship for employment within the U.S.?
This is a full-time position and outside employment is not permitted while engaged in this role. Are you comfortable with and able to comply with this requirement?
Is the schedule of Wednesday-Sunday 11:30pm-8:30am CST a good fit for you?
Location:
Houston, TX (Required)
Work Location: Remote
Apply Now
The Centralized Services Engineer is responsible for monitoring and maintaining various aspects within the Network Operations Center including network connectivity and performance, alerts and other notifications, backups, patches and releases and change... management. The CS Engineer's role is to address NOC related tasks including patch remediation, firmware updates, and vulnerability remediation. This role may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
This is a fully remote position
Wednesday-Sunday (off days are Monday/Tuesday) 11:30pm-8:30am CST
Essential Duties/Responsibilities:
Patch systems
Review patch management reports and remediate problems
Configure Patch Management
Troubleshoot alert tickets generated from RMM and other utilities that are triggered
Review backup reports and remediate issues
Perform updates to ESXi Hosts
Perform firmware updates to hosts, network equipment and storage devices
Manage internal toolsets such as RMM (N-Central) and PSA (ConnectWise)
Deploy toolsets to clients via RMM tool
Deploy and reconcile cloud product licenses
Configure monitoring of client environments through RMM tool
Troubleshoot alert tickets generated from RMM and other utilities on the advantage board
Keep clients systems patched and up to date
Configure, monitor, and maintain client and internal backups such as server, workstations, and Microsoft 365
Professional Development
Routinely take self-paced training in technologies relevant to the team
Obtain industry certifications on a consistent basis
Administrative
Enter all notes and time worked on the appropriate service ticket
Enter time worked on each ticket daily
Schedule managed client reviews or other on-site matters via scheduling calendar in ConnectWise
Enter expenses on service tickets for any related credit card purchases and submit receipts daily
Submit time sheets on a weekly basis, due by Saturdays at 12P
Qualifications:
Minimum of 2 years working in a technological role
Strong analytical and problem-solving skills
Knowledge of Microsoft technologies, Meraki, and VMWare technologies
Strong knowledge of server and storage hardware
Desire for continuous development of IT knowledge
Ability to conduct technological analyses and research
Ability to manage time
Ability to work with minimal management
Excellent verbal and written communication skills
Experience with backup technologies such as Veeam and Storagecraft
Outside employment is not permitted while engaged in this role and requests for such shall not be approved by management
Language Skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Evening shift
Every weekend
Monday to Friday
Night shift
Application Question(s):
Do you require sponsorship for employment within the U.S.?
This is a full-time position and outside employment is not permitted while engaged in this role. Are you comfortable with and able to comply with this requirement?
Is the schedule of Wednesday-Sunday 11:30pm-8:30am CST a good fit for you?
Location:
Houston, TX (Required)
Work Location: Remote
Apply Now