**Experienced Accounts Payable Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer-focused professional looking for a new challenge in a dynamic and supportive environment? Do you thrive in a remote setting and enjoy working with a diverse range of customers? If so, we invite you to join blithequark, a leading healthcare provider dedicated to delivering exceptional patient care and innovative solutions. At blithequark, we understand that finding the right job is about more than just a paycheck – it's about finding a place where you can grow, learn, and make a meaningful impact. As a valued member of our team, you'll have access to ongoing training and development opportunities, a supportive and inclusive work environment, and the chance to work with a talented group of professionals who share your passion for delivering exceptional customer service. **About blithequark** blithequark is one of the nation's leading healthcare providers, operating 71 acute-care hospitals and over 1,000 other sites of care across 15 states. Our commitment to helping people get well and live healthier drives everything we do, from developing innovative healthcare delivery systems to providing compassionate care to our patients. As a remote Accounts Payable Customer Service Representative, you'll play a critical role in supporting our Shared Business Operations (SBO) team, ensuring that our customers receive timely and accurate support for their accounts payable needs. **Job Summary** We're seeking an experienced Accounts Payable Customer Service Representative to join our remote team at blithequark. As a key member of our Contact Center, you'll be responsible for handling customer interactions through multiple communication channels, including phone, email, live chat, and written inquiries. Your primary goal will be to provide exceptional customer service, resolving issues and answering questions in a professional and empathetic manner. **Essential Duties and Responsibilities** * Handle customer interactions through multiple communication channels, including phone, email, live chat, and written inquiries * Respond to daily requests received through ServiceNow, making phone calls, responding to emails, engaging in live chat sessions, or assisting customers through written inquiries and faxes * Thoroughly document discussions, including issue and resolution * Demonstrate a strong desire and empathy to help resolve problems, striving to project a positive experience for each customer * Work in a performance-driven environment, where specific metrics and standards are used to measure productivity and quality of service * Meet or exceed performance metrics, including average handling time, customer satisfaction scores, first-call resolution, or adherence to scripts or guidelines **Qualifications** * Required Education: High School Diploma * Preferred Education: Bachelor's Degree * Required Experience: One (1) or more years in Contact Center Operations * Preferred License/Registration/Certification: Six Sigma * Computer Skills Required: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role * Preferred Location: Central or Mountain Time Zones **Physical Demands** In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below: * The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity. * The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions. * The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work. **What We Offer** As a remote Accounts Payable Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Competitive compensation and benefits package * Ongoing training and development opportunities to help you grow and advance in your career * Supportive and inclusive work environment that values diversity and promotes work-life balance * Access to cutting-edge technology and tools to help you succeed in your role * Opportunities to work with a talented team of professionals who share your passion for delivering exceptional customer service **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job