**Experienced Customer Support Engineer – Technical Solutions and Customer Service**

At arenaflex, we're a global leader in diversified electronics for the semiconductor manufacturing ecosystem, and we're looking for an experienced Customer Support Engineer to join our team. Our innovative ideas and devices are advancing humanity, and we're committed to accelerating the delivery of tomorrow's electronic devices. As a Customer Support Engineer at arenaflex, you'll play a critical role in maintaining the high performance and productivity of our products through a flexible portfolio of services. **About arenaflex** arenaflex is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. We invent systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. **The arenaflex Services Team** The arenaflex Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance, expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems. We also have an extensive parts network to ensure worldwide availability of parts. **Job Description** As a Customer Support Engineer at arenaflex, you'll be responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites. You'll represent the company to the customer and assume accountability for customer satisfaction with service. You'll also repair system-level problems, prepare field service reports, and provide documentation to other supporting functions on re-occurring problems. **Key Responsibilities** * Responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites. * Represents the company to the customer and assumes accountability for customer satisfaction with service. * Repairing of system-level problems (which have multiple causes and for which no standard procedures exist). * Prepares field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems. * Assures operational quality of system equipment. * Coordinates actions with customers to minimize downtime. * Prepares quotes for customers based on labor, travel expenses incurred, and parts needed. * There will be between 70% to 80% travel in this role to customer sites. **Skills and Experience** * Experience with troubleshooting techniques in repairing complex and sophisticated tools. * Well-able to read and interpret electronic/electro-mechanical schematics and drawings. * Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs. * Understanding of customer application/utilization of assigned equipment set in production environment desirable. * Excellent analytical problem-solving skills. * Creative thinking approach to deal with customer challenges and needs. * Fluent English (Both written and spoken). * A valid driving license is required for the country you will be working in. **Minimum Qualifications** * Bachelor's level Degree in Engineering, Electronics, Electrical Engineering, and 2 years of related work experience or 5 years industry working experience. **What We Offer** We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. arenaflex is proud to be an equal opportunity employer. **Why Join arenaflex?** * Opportunity to work with a global leader in diversified electronics for the semiconductor manufacturing ecosystem. * Collaborative and dynamic work environment. * Comprehensive training and development programs. * Competitive salary and benefits package. * Opportunity to work on challenging projects and make a real impact. * Collaborative and supportive team environment. **How to Apply** If you're a motivated and experienced Customer Support Engineer looking for a new challenge, please submit your application to join our team at arenaflex. We can't wait to hear from you! **Contact Information** For more information about this role or to submit your application, please visit our website at [arenaflex website URL]. Apply for this job