Merchant Engagement (Service) - Enterprise Mid Market

Key responsibilities: -Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.-Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.-Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.-Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.-Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.-Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.-Lead and mentor a distributed deployment team, fostering accountability and operational excellence.-Ensure adherence to regulatory and compliance requirements in all deployment activities.Preferred:-Proven experience leading teams and coordinating with multiple stakeholders across geographies.-Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.-Strong analytical and problem-solving skills to address deployment challenges proactively.-Excellent communication and negotiation skills.Willingness to travel frequently across India for on-ground coordination and support.-Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.Knowledge of supply chain, logistics, and vendor management related to device rollouts.-Understanding of digital payment technologies and integrations.

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