MER Remote Team Support Manager
Why Join Us:
We’re looking for an experienced and forward-thinking MER Remote Team Support Manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our refrigeration function. You’ll champion remote support capabilities, enhance triage processes, and develop a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients. If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect next step. Benefits include:Salary: Up to £55,000 depending on experienceUp to 4% bonus, dependent on performanceGroup personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Health cash plan
About the Job:
Team Leadership & DevelopmentBuild and lead a cross-functional team delivering full remote MER support services.Develop MER Technical Advisors (TAs) to be RIHCS and HVAC‑aware for improved triage.Mentor Helpdesk colleagues to enhance triage capability and reduce impact on specialist teams.Manage daily team functions, shift patterns, duties, and performance.Drive colleague engagement and foster ongoing professional development.Operational ExcellenceUse Helix and SMaRT HUB data to drive improved field performance.Conduct repeat call analysis, root‑cause investigations, and recommend corrective actions.Produce clear, innovative reporting for a wide range of stakeholders.Support Operations Managers by identifying trends in FGAS usage and asset performance.Ensure accurate ERM and FGAS data is captured across internal and client systems.Lead improvements across refrigerant cylinder returns and gas containment processes.Track PRV data to maintain compliance with PSSR regulations.Manage workload, documentation, and process governance across the team.Governance, Compliance & Budget ControlProtect Arcus through diligent REFCOM compliance and gas management.Maintain team expenditure, OT use, holiday planning, and absence management within policy.Define colleague roles, responsibilities, objectives, and team governance structures.
To be successful you will have::
Essential:NVQ Level 3 or City & Guilds Level 3 in RefrigerationF-Gas Category 1 certificationKnowledge & ExperienceTo thrive in this role, you’ll bring:Experience in Refrigeration, RTMS or service-based environments.Background in commercial refrigeration or HVAC maintenance.Prior experience managing a small team.Strong understanding of FM support services, KPIs, and performance monitoring.Familiarity with refrigerant gas containment and FGAS legislation.Competency in resource planning processes and techniques.Skills & BehavioursStrong communication skills—verbal, written, listening, and presenting.Problem‑solving ability with a proactive, analytical approach.Effective stakeholder management, negotiation, and conflict resolution.Quality reporting and process management skills.Excellent time and workload management.A collaborative leader who drives engagement at all levels.Ready to step into a high-impact leadership role?Apply today and help shape the future of our remote refrigeration support services.
Apply Now
We’re looking for an experienced and forward-thinking MER Remote Team Support Manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our refrigeration function. You’ll champion remote support capabilities, enhance triage processes, and develop a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients. If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect next step. Benefits include:Salary: Up to £55,000 depending on experienceUp to 4% bonus, dependent on performanceGroup personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Health cash plan
About the Job:
Team Leadership & DevelopmentBuild and lead a cross-functional team delivering full remote MER support services.Develop MER Technical Advisors (TAs) to be RIHCS and HVAC‑aware for improved triage.Mentor Helpdesk colleagues to enhance triage capability and reduce impact on specialist teams.Manage daily team functions, shift patterns, duties, and performance.Drive colleague engagement and foster ongoing professional development.Operational ExcellenceUse Helix and SMaRT HUB data to drive improved field performance.Conduct repeat call analysis, root‑cause investigations, and recommend corrective actions.Produce clear, innovative reporting for a wide range of stakeholders.Support Operations Managers by identifying trends in FGAS usage and asset performance.Ensure accurate ERM and FGAS data is captured across internal and client systems.Lead improvements across refrigerant cylinder returns and gas containment processes.Track PRV data to maintain compliance with PSSR regulations.Manage workload, documentation, and process governance across the team.Governance, Compliance & Budget ControlProtect Arcus through diligent REFCOM compliance and gas management.Maintain team expenditure, OT use, holiday planning, and absence management within policy.Define colleague roles, responsibilities, objectives, and team governance structures.
To be successful you will have::
Essential:NVQ Level 3 or City & Guilds Level 3 in RefrigerationF-Gas Category 1 certificationKnowledge & ExperienceTo thrive in this role, you’ll bring:Experience in Refrigeration, RTMS or service-based environments.Background in commercial refrigeration or HVAC maintenance.Prior experience managing a small team.Strong understanding of FM support services, KPIs, and performance monitoring.Familiarity with refrigerant gas containment and FGAS legislation.Competency in resource planning processes and techniques.Skills & BehavioursStrong communication skills—verbal, written, listening, and presenting.Problem‑solving ability with a proactive, analytical approach.Effective stakeholder management, negotiation, and conflict resolution.Quality reporting and process management skills.Excellent time and workload management.A collaborative leader who drives engagement at all levels.Ready to step into a high-impact leadership role?Apply today and help shape the future of our remote refrigeration support services.
Apply Now