Medical Biller for Call Center - Remote - Bi-Lingual Required
About the position
Eyecare Services Partners is seeking a skilled, full-time Remote, Bi-Lingual Accounts Receivable Call Center Representative. This role is designed for candidates who can work from the Pacific Time Zone, with a schedule of 8 AM to 5 PM Pacific Time. The position offers great work hours, no late evenings, and no major holidays, along with a robust benefits package and a team-oriented working environment that values respect and clear career advancement opportunities.
Responsibilities
• Answering incoming phone calls without delay
,
• Ensuring patient information is accurate, including billing information
,
• Researching authorization benefits with insurance companies or online websites
,
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
,
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
,
• Informing patients of medical office procedures and policies
,
• Validating and processing refund requests from patient calls
Requirements
• Minimum of a HS diploma or GED with some college preferred
,
• Must be bi-lingual Spanish/English
,
• Prefer two or more years' experience working in a medical environment
,
• Strong communication and interpersonal skills
,
• Experience with EHR and EPM, 3 to 5 years of NextGen is strongly preferred
,
• Knowledge of insurances and/or healthcare experience is strongly preferred
,
• Basic computer knowledge of Microsoft Office
,
• Excellent customer service, communication skills, telephone and people skills, as well as grammar
,
• Well-organized with attention to detail and the ability to multi-task
,
• Personable and empathetic with patient needs and concerns
,
• Prior customer service/call center experience is preferred
Nice-to-haves
• Working knowledge of NextGen is highly preferred
Benefits
• Comprehensive medical, dental and optical coverage
,
• 401K and short and long term disability
,
• Company paid life insurance
,
• Paid holidays and generous paid time off
,
• Paid parking where applicable
,
• Team oriented working environment where you are heard and respected
,
• Clear career ladder opportunities
Apply Now
Eyecare Services Partners is seeking a skilled, full-time Remote, Bi-Lingual Accounts Receivable Call Center Representative. This role is designed for candidates who can work from the Pacific Time Zone, with a schedule of 8 AM to 5 PM Pacific Time. The position offers great work hours, no late evenings, and no major holidays, along with a robust benefits package and a team-oriented working environment that values respect and clear career advancement opportunities.
Responsibilities
• Answering incoming phone calls without delay
,
• Ensuring patient information is accurate, including billing information
,
• Researching authorization benefits with insurance companies or online websites
,
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
,
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
,
• Informing patients of medical office procedures and policies
,
• Validating and processing refund requests from patient calls
Requirements
• Minimum of a HS diploma or GED with some college preferred
,
• Must be bi-lingual Spanish/English
,
• Prefer two or more years' experience working in a medical environment
,
• Strong communication and interpersonal skills
,
• Experience with EHR and EPM, 3 to 5 years of NextGen is strongly preferred
,
• Knowledge of insurances and/or healthcare experience is strongly preferred
,
• Basic computer knowledge of Microsoft Office
,
• Excellent customer service, communication skills, telephone and people skills, as well as grammar
,
• Well-organized with attention to detail and the ability to multi-task
,
• Personable and empathetic with patient needs and concerns
,
• Prior customer service/call center experience is preferred
Nice-to-haves
• Working knowledge of NextGen is highly preferred
Benefits
• Comprehensive medical, dental and optical coverage
,
• 401K and short and long term disability
,
• Company paid life insurance
,
• Paid holidays and generous paid time off
,
• Paid parking where applicable
,
• Team oriented working environment where you are heard and respected
,
• Clear career ladder opportunities
Apply Now