Manager, Product Development and Management
JOB SUMMARY
The Manager, Product Development and Management assists in development and implementation of lodging products and initiatives across Marriott Bonvoy. This includes facilitating cross-functional meetings from Loyalty, Digital, Global Technology, Customer Experience, Finance, Customer Engagement Center (CEC) and Operations teams to develop the loyalty construct for each new lodging product and drive share of wallet to our portfolio. The Manager will work across key discipline partners to ensure new loyalty capabilities and innovations are incorporated into future platforms being developed. This position will identify and develop the future Loyalty products and initiatives that align with the overall program strategy.
CANDIDATE PROFILE
Education and Experience Required
• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 3 years’ experience in the business, sales and marketing, management operations, or related professional area.
• Project management skills
Education and Experience Preferred
• Proven track record of success working in or with fast-paced, consumer focused organizations.
• Financial analysis experience
• Knowledge and passion for the loyalty competitive landscape and must be able to remain current with industry trends
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
• Experience in organization presentation materials
Key experiences and capabilities include:
• Specialized experience in Loyalty program.
• Understanding of hospitality space and the needs of different tiers of brands and segments of consumers.
• Experience and/or strong interest in partnering with loyalty and brand marketing through various channels: direct mail, email, web, contact centers, social media to drive new membership engagement
• Elevated problem-solving skills to isolate disconnects in the member journey to ensure the Bonvoy promise is delivered as intended
CORE WORK ACTIVITIES
Loyalty Product Strategy
• Assist with overall Loyalty product strategy that aligns and supports the overall loyalty program strategy.
• Identifies opportunities to grow and serve key member segments within our loyalty database.
• Supports new initiatives and adjacent businesses in other departments that rely on Loyalty.
• Develop relationships with key internal stakeholders and cross functional teams – marketing strategy and planning, group strategy, event management, sales, segments, ecommerce, etc.
• Communicate program results and key trends to senior management.
• Regularly research consumer sentiment, competitive activities, and an overall program performance to ensure Marriott’s group products lead the market.
Loyalty Initiative Development
• Expand loyalty participation to by incorporating new brands and products into the Marriott Bonvoy portfolio.
• Support Continental Loyalty initiatives that require centralized resources across key discipline partners, including eCommerce, digital, CECs, iT and operations.
• Represent Loyalty interests and provide support of enterprise initiatives that impact members, including Customer Experience, Reservations, Revenue Management, Operations and Customer Experience Centers.
• Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.
The salary range for this position is $93,400 to $118,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Apply Now
The Manager, Product Development and Management assists in development and implementation of lodging products and initiatives across Marriott Bonvoy. This includes facilitating cross-functional meetings from Loyalty, Digital, Global Technology, Customer Experience, Finance, Customer Engagement Center (CEC) and Operations teams to develop the loyalty construct for each new lodging product and drive share of wallet to our portfolio. The Manager will work across key discipline partners to ensure new loyalty capabilities and innovations are incorporated into future platforms being developed. This position will identify and develop the future Loyalty products and initiatives that align with the overall program strategy.
CANDIDATE PROFILE
Education and Experience Required
• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 3 years’ experience in the business, sales and marketing, management operations, or related professional area.
• Project management skills
Education and Experience Preferred
• Proven track record of success working in or with fast-paced, consumer focused organizations.
• Financial analysis experience
• Knowledge and passion for the loyalty competitive landscape and must be able to remain current with industry trends
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
• Experience in organization presentation materials
Key experiences and capabilities include:
• Specialized experience in Loyalty program.
• Understanding of hospitality space and the needs of different tiers of brands and segments of consumers.
• Experience and/or strong interest in partnering with loyalty and brand marketing through various channels: direct mail, email, web, contact centers, social media to drive new membership engagement
• Elevated problem-solving skills to isolate disconnects in the member journey to ensure the Bonvoy promise is delivered as intended
CORE WORK ACTIVITIES
Loyalty Product Strategy
• Assist with overall Loyalty product strategy that aligns and supports the overall loyalty program strategy.
• Identifies opportunities to grow and serve key member segments within our loyalty database.
• Supports new initiatives and adjacent businesses in other departments that rely on Loyalty.
• Develop relationships with key internal stakeholders and cross functional teams – marketing strategy and planning, group strategy, event management, sales, segments, ecommerce, etc.
• Communicate program results and key trends to senior management.
• Regularly research consumer sentiment, competitive activities, and an overall program performance to ensure Marriott’s group products lead the market.
Loyalty Initiative Development
• Expand loyalty participation to by incorporating new brands and products into the Marriott Bonvoy portfolio.
• Support Continental Loyalty initiatives that require centralized resources across key discipline partners, including eCommerce, digital, CECs, iT and operations.
• Represent Loyalty interests and provide support of enterprise initiatives that impact members, including Customer Experience, Reservations, Revenue Management, Operations and Customer Experience Centers.
• Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.
The salary range for this position is $93,400 to $118,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Apply Now