Manager Advanced Services Activations
We are excited that you are interested in employment opportunities at Fusion!
Our preferred format for expressing interest in our open positions is via our online profile submission portal...
Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.
Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.
Job Description
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Adhere to processes and meet or exceed key performance indicators for installations
Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented
Identify ILEC, vendor, or internal issues and work to achieve resolution
Identify new requirements, impairments, or design flaws to Network Architecture/Engineering
Monitor departments ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs
Must be able to perform all duties of a Service Activations Engineer as follows:
Test and acceptance of customer circuits
Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services
Perform moves, adds, changes, and disconnects for the existing customer base
Provision network elements for installations and MACDs
Escalate troubles to vendors/service providers when appropriate
Oversee development and delivery of training
Maintain a single knowledge base
Oversee development of processes and systems enhancements for new product rollouts
Provide upskill training to Support org
Increase install capacity through efficiency and tool improvements
Apply Now
Our preferred format for expressing interest in our open positions is via our online profile submission portal...
Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.
Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.
Job Description
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Adhere to processes and meet or exceed key performance indicators for installations
Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented
Identify ILEC, vendor, or internal issues and work to achieve resolution
Identify new requirements, impairments, or design flaws to Network Architecture/Engineering
Monitor departments ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs
Must be able to perform all duties of a Service Activations Engineer as follows:
Test and acceptance of customer circuits
Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services
Perform moves, adds, changes, and disconnects for the existing customer base
Provision network elements for installations and MACDs
Escalate troubles to vendors/service providers when appropriate
Oversee development and delivery of training
Maintain a single knowledge base
Oversee development of processes and systems enhancements for new product rollouts
Provide upskill training to Support org
Increase install capacity through efficiency and tool improvements
Apply Now