Managed Services Consultant - R&D

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleVeeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office. What You’ll Do Provide post-go-live administrative support for multiple clientsConfiguration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and securityBulk import/export of content and dataAd hoc training of users and administratorsAnalysis and deployment of new product featuresMaintenance of production and sandbox environmentsCreation of regular and ad hoc customer reportsExecute customer change requests Requirements Experience with configuring/supporting/implementing content management softwareCustomer service or consulting experienceAbility to quickly understand client requirements and needs and articulate potential solutionsExperience fulfilling customer needs and managing expectationsExcellent verbal and written communication skillsProven ability to work remotely and independently in support of clientsBachelor’s degree or equivalent relevant experience Nice to Have Project management experienceSystem Administration experienceUnderstanding of life sciences content management principles, types, and taxonomiesUnderstanding of life sciences compliance and system validation requirementsExperience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs Perks & Benefits Health & wellness programs Additional Information Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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