Live Chat Customer Support Specialist
Multi-Channel Customer Care Specialist
Fully Remote | $22–$24/hour | Full-Time
Are you a customer care pro who thrives in a fast-paced, high-volume, multi-channel environment? Do you love solving problems with speed, accuracy, and empathy? If you’re ready to make a real impact, we want to meet you!
Hear directly from our hiring manager, Barbara Carter, to learn what makes this opportunity special: https://vimeo.com/1123987006/2921ab6d79
What You’ll Do
• Handle a high volume of customer interactions through calls, live chat web messages, and emails.
• Deliver accurate account information, process payments securely, and document all interactions.
• Manage follow-ups in our Premium Billing System (PBS) to ensure tasks are completed promptly.
• Escalate complex issues to the right teams with clear, detailed documentation.
• Collaborate with teammates through Genesys and keep your status and time tracking up to date.
• Communicate account updates across departments for seamless customer service.
What We’re Looking For
• 2+ years in a high-volume contact center with voice and chat channels in remote environment.
• Typing speed: 40+ WPM with strong grammar and spelling.
• Excellent communication, problem-solving, and multitasking abilities.
• Tech-savvy—experience with Genesys an/or Zoho is a plus.
• A customer-first mindset with patience, empathy, and a passion for helping others.
• Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion.
How We Measure Success
• Voice: 71+ calls/day | Avg. handle time 5.5 minutes.
• Web: 56 messages/day | Avg. handle time 7 minutes.
• Availability: 7 hours daily | 95% answer rate.
• Quality: 80%+ average monitoring score.
Key Details
• Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours).
• Equipment: Use your own setup — two monitors, stable ethernet, and camera on for virtual meetings.
Why You’ll Love Working With Us
You’ll join a caring, collaborative team that values excellence, empathy, and growth. Every interaction is an opportunity to make a difference for our customers—and we’ll empower you to shine every step of the way.
Apply today and take the next step in your customer care career!
Apply tot his job
Apply To this Job
Fully Remote | $22–$24/hour | Full-Time
Are you a customer care pro who thrives in a fast-paced, high-volume, multi-channel environment? Do you love solving problems with speed, accuracy, and empathy? If you’re ready to make a real impact, we want to meet you!
Hear directly from our hiring manager, Barbara Carter, to learn what makes this opportunity special: https://vimeo.com/1123987006/2921ab6d79
What You’ll Do
• Handle a high volume of customer interactions through calls, live chat web messages, and emails.
• Deliver accurate account information, process payments securely, and document all interactions.
• Manage follow-ups in our Premium Billing System (PBS) to ensure tasks are completed promptly.
• Escalate complex issues to the right teams with clear, detailed documentation.
• Collaborate with teammates through Genesys and keep your status and time tracking up to date.
• Communicate account updates across departments for seamless customer service.
What We’re Looking For
• 2+ years in a high-volume contact center with voice and chat channels in remote environment.
• Typing speed: 40+ WPM with strong grammar and spelling.
• Excellent communication, problem-solving, and multitasking abilities.
• Tech-savvy—experience with Genesys an/or Zoho is a plus.
• A customer-first mindset with patience, empathy, and a passion for helping others.
• Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion.
How We Measure Success
• Voice: 71+ calls/day | Avg. handle time 5.5 minutes.
• Web: 56 messages/day | Avg. handle time 7 minutes.
• Availability: 7 hours daily | 95% answer rate.
• Quality: 80%+ average monitoring score.
Key Details
• Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours).
• Equipment: Use your own setup — two monitors, stable ethernet, and camera on for virtual meetings.
Why You’ll Love Working With Us
You’ll join a caring, collaborative team that values excellence, empathy, and growth. Every interaction is an opportunity to make a difference for our customers—and we’ll empower you to shine every step of the way.
Apply today and take the next step in your customer care career!
Apply tot his job
Apply To this Job