Legal Transcription Quality Assurance Representative (Remote)
About the position Responsibilities • Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs. Requirements • 2+ years transcription experience • 2+ years' experience in legal field • 1+ year transcription QA experience • Experience providing written and in-person feedback • Ability to proofread and edit documents effectively and efficiently • Able to manage legal transcript content according to standards • Able to manage simultaneous use of software applications • Able to provide feedback in an effective and constructive manner • Proficient in professional use of MS Office applications • Advanced typing speed of 60+ WPM • Superior written communication skills • Advanced English language skills including grammar, punctuation and spelling • Support-service oriented with strong interpersonal skills • Dedicated professionalism with the ability to respond promptly and accurately • Ability to retain details and process work accordingly • Able to work independently in strict alignment with a team • Excellent hearing and ability to easily discern details and speakers within audio recordings. Benefits • 401(k) matching • Dental insurance • Disability insurance • Flexible spending account • Health insurance • Life insurance • Opportunities for advancement • Comprehensive medical, dental and vision insurance • Remote work structure • Paid Time Off (8 paid holidays, 3 personal days, vacation, sick and discretionary time) • Robust suite of mental health benefits • Matched 401(k) • Pet insurance • Flexible Spending Accounts (healthcare, dependent care, transit & parking) • Company-paid life insurance • Short-term and long-term disability insurance • Learning and development opportunities • Veritext Summer Camp • Generous employee referral program • Tuition reimbursement program • Employee contests • Social opportunities Apply tot his job