Lead, Performance Assurance

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12/10/25

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Dallas - TX
Requisition ID: 82760
This job will continue to be posted until at least 12/17/2025. If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Play a role in supporting station success in Customer Operations and Cargo Operations, ensuring a safe and timely operation.
• While leading a team and working with the larger group, you will help develop and refine performance observations, extract and analyze data from those observations and guide new engagement strategies as well as supporting special projects and providing change management support on key airport initiatives.
• The role is a part of the Airport Readiness team within our Airport Performance and Support group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Analyze data from various sources to understand areas of opportunity within the station environment, including common drivers and potential solutions.
• Update the performance assurance audit program(s) to ensure formal and focus reviews are relevant and effective
• Develop easy to use and adaptable communication pieces for others to share observation results or educate stations based on key initiatives.
• Explore and expand automation tools, reporting and resources.
• Collaborate across diverse groups to identify new focus areas.
• Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
• Lead a team of geographically diverse individuals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree or equivalent experience/training
• 3+ years of analytical experience (airport or cargo operational support), with demonstrated ability to develop and manage reporting and data analytics to accomplish project objectives or relevant experience

Preferred Qualifications- Education & Prior Job Experience

• Masters degree
• Experience with reporting tools such as Tableau or Power BI

Skills, Licenses & Certifications

• Ability to create executive presentations and deliver to leadership effectively
• Ability to effectively interact with all levels of employees throughout the organization (from front-line employees to senior management)
• Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
• Proficient in Microsoft Office software, including Outlook, Word, Excel, PowerPoint and SharePoint
• Demonstrated ability to read and interpret technical documents such as operating instructions, technical and procedure manuals
• Excellent facilitation and formal presentation skills
• Excellent verbal and written communication skills
• Ability to analyze data
• Ability to lead and manage a team of diverse individuals
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver's license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
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