Lead Contract Support

As a CBRE Lead Contract Support, you will be a key player in ensuring the smooth and efficient delivery of contractual services, directly impacting our team's objectives and contributing to positive customer outcomes. You'll be responsible for leading and guiding a team providing critical administrative contract support. This position is part of the Contract Quality Management function, focused on managing the delivery of contractual services to ensure all requirements are met. What You Will Do: • Lead, mentor, and motivate a team of contract support specialists. • Serve as the primary point of contact for the client, fostering strong relationships. • Manage the client billing process, ensuring accuracy and timely submissions. • Monitor team performance, providing feedback, coaching, and performance reviews. • Ensure team compliance with contractual obligations, policies, and procedures. • Resolve escalated issues and complex problems for both the team and the client. • Oversee workflow, delegate tasks, and ensure team members understand their duties. • Proactively communicate contract performance updates and address client concerns. • Identify and implement process improvements to enhance team efficiency. • Maintain accurate timekeeping and personnel records, including timecard approvals. What You Will Need: • 4+ years of job-related experience. • Prior experience in team management is required. • Fluent English skills (written and verbal) are essential. • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. • Requires the ability to explain complex concepts or sensitive information. • Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.). • Excellent organizational skills with a master-level inquisitive mindset. • Proven experience managing invoices and the billing process, with a strong understanding of related workflows. • Familiarity with the Accounts Payable process is beneficial, demonstrating a well-rounded understanding of financial operations. • Familiarity with PeopleSoft, MyBuy will be an asset. What We Offer: • A remote role based in Poland, offering work-life balance and flexibility. • A supportive and inclusive work environment that values diversity and teamwork. • Opportunities for professional development and career advancement. • The opportunity to work with an interesting international client in a dynamic and growing company. • A comprehensive benefits package including private medical care, a MultiSport sports card co-participation, and life insurance facilitation.