Kitchens Services and Resolutions Specialist
JOB TYPE Regular, Full-time, Hourly Specialist; In Location, Onsite; Retail, Sales, Services; People and Business Management, Home Furnishing; Kitchens, Appliances, Countertops; After Sales, Resolutions
HOURS From 38 to 40 hours per week (HL4)
SHIFTS Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance
PAY The starting rates/salary for this position range from $21.49 to $30.63 and will be based on equivalent work experience
POSTING The anticipated closing date is on or around 03/31/25
BENEFITS ELIGIBLE? Yes
At IKEA, taking care of our co-workers and their dependents is a top priority. Thats why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment
POLICY Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.
WHAT YOU'LL BE DOING DAY TO DAY
Youll be the driving force behind making the customers dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. Youll ensure a brilliantly executed kitchen remodeling experience.
Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
Coaching co-workers to boost sales and enhance the customer shopping experience.
Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
QUALIFICATIONS
3 years of experience in a sales or customer service role
3 years of experience with vendor relationship management
Youll be the driving force behind making the customers dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. Youll ensure a brilliantly executed kitchen remodeling experience.
Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
Coaching co-workers to boost sales and enhance the customer shopping experience.
Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.
Apply Now
HOURS From 38 to 40 hours per week (HL4)
SHIFTS Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance
PAY The starting rates/salary for this position range from $21.49 to $30.63 and will be based on equivalent work experience
POSTING The anticipated closing date is on or around 03/31/25
BENEFITS ELIGIBLE? Yes
At IKEA, taking care of our co-workers and their dependents is a top priority. Thats why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment
POLICY Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.
WHAT YOU'LL BE DOING DAY TO DAY
Youll be the driving force behind making the customers dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. Youll ensure a brilliantly executed kitchen remodeling experience.
Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
Coaching co-workers to boost sales and enhance the customer shopping experience.
Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
QUALIFICATIONS
3 years of experience in a sales or customer service role
3 years of experience with vendor relationship management
Youll be the driving force behind making the customers dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. Youll ensure a brilliantly executed kitchen remodeling experience.
Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
Coaching co-workers to boost sales and enhance the customer shopping experience.
Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.
Apply Now