Junior Dental Customer Support Specialist - 3D Imaging Software Solutions for Accelerated Digital Dentistry
Join Osteoid Inc., a Leading Innovator in 3D Dental Imaging Software
Osteoid Inc., a wholly-owned subsidiary of Anatomage, is revolutionizing the dental industry with its cutting-edge 3D dental imaging software and solutions. With over a decade of experience and a proven track record of success among thousands of labs and dental practices, Osteoid is at the forefront of digital dentistry. Our software and hardware tools empower dental professionals to diagnose patients with confidence and precision. As a Junior Dental Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support and service, driving their success and ours.
About the Role
As a Dental Customer Support Specialist at Osteoid, you will be the face of our company to dental professionals. You will serve as a bridge between our customers and our production team, ensuring that our products meet their needs and expectations. Your primary responsibilities will include providing product assistance, resolving issues, and collaborating with doctors to plan cases using our Osteoid software. You will work primarily through phone and email, handling cases independently or collaboratively.
Key Responsibilities
Complete department training requirements under direct supervision to become proficient in Osteoid software and processes
Conduct surgical case planning with doctors, ensuring accurate and efficient case execution
Provide product assistance via phone and email, resolving customer inquiries and issues in a timely and professional manner
Conduct product training with new customers, ensuring they are equipped to use our software effectively
Follow up with surgical case progress, ensuring seamless execution and customer satisfaction
Build and maintain professional working relationships with doctors, providing clinical feedback to our production team
Train for and complete bone reduction cases with direct supervision, expanding your skill set and expertise
Successfully pass validation training, demonstrating your understanding of Osteoid software and processes
Handle complaints and resolve kickbacks, ensuring customer concerns are addressed and resolved
Receive and process 3rd party data, ensuring accurate and efficient data management
Perform other relevant duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities
Requirements and Qualifications
To succeed in this role, you will need to possess a unique blend of technical, clinical, and interpersonal skills. Our ideal candidate is highly motivated, reliable, and passionate about delivering exceptional customer support.
Essential Qualifications
Strong computer knowledge and ability to quickly learn new software applications
Capacity to learn clinical dental terms and medical concepts, demonstrating a willingness to expand your knowledge
Excellent phone skills, with the ability to communicate effectively and professionally with customers
Strong verbal and written communication skills, ensuring clear and concise communication
Strong attention to detail, multi-tasking ability, and organizational skills, enabling you to manage multiple cases and priorities
High accountability and responsibility, demonstrating a commitment to delivering exceptional customer support
Preferred Qualifications
Experience in the medical or dental industry, providing a foundation for understanding customer needs and expectations
Experience in radiology, demonstrating a familiarity with medical imaging concepts and terminology
Experience speaking to medical professionals on the phone, showcasing your ability to communicate effectively with customers
Flexibility and ability to multitask, enabling you to adapt to changing priorities and customer needs
Education and Experience
Bachelor's degree in Biology or a related field, providing a foundation for understanding clinical concepts and terminology
0-1+ year of full-time work experience, demonstrating a willingness to learn and grow in a professional environment
Career Growth and Development
As a Junior Dental Customer Support Specialist, you will have opportunities to grow and develop your skills, advancing your career within Osteoid. With experience and training, you can progress to become a Certified Dental Consultant, working independently on larger-scale projects and contributing to the success of our company.
Work Environment and Culture
Osteoid is a remote-friendly company, with this position based in Cary, North Carolina, United States. Our company culture is casual and collaborative, with a focus on teamwork and mutual support. We offer a range of benefits, including health, dental, and vision care, a 401K savings plan with employer matching, generous PTO leave, and paid holidays.
Compensation and Benefits
We offer a comprehensive compensation package, including:
Health, Dental, and Vision care for you and your family
401K savings plan with employer matching
Generous PTO leave and paid holidays
Casual work culture
Gym Stipend
Employee Assistance Plan
Team bonding activities and more!
Join Our Team
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Junior Dental Customer Support Specialist at Osteoid, you will play a vital role in driving customer success and contributing to the growth and development of our company. Apply today to join our team and start your journey towards a rewarding and challenging career in dental customer support!
Apply Now
Osteoid Inc., a wholly-owned subsidiary of Anatomage, is revolutionizing the dental industry with its cutting-edge 3D dental imaging software and solutions. With over a decade of experience and a proven track record of success among thousands of labs and dental practices, Osteoid is at the forefront of digital dentistry. Our software and hardware tools empower dental professionals to diagnose patients with confidence and precision. As a Junior Dental Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support and service, driving their success and ours.
About the Role
As a Dental Customer Support Specialist at Osteoid, you will be the face of our company to dental professionals. You will serve as a bridge between our customers and our production team, ensuring that our products meet their needs and expectations. Your primary responsibilities will include providing product assistance, resolving issues, and collaborating with doctors to plan cases using our Osteoid software. You will work primarily through phone and email, handling cases independently or collaboratively.
Key Responsibilities
Complete department training requirements under direct supervision to become proficient in Osteoid software and processes
Conduct surgical case planning with doctors, ensuring accurate and efficient case execution
Provide product assistance via phone and email, resolving customer inquiries and issues in a timely and professional manner
Conduct product training with new customers, ensuring they are equipped to use our software effectively
Follow up with surgical case progress, ensuring seamless execution and customer satisfaction
Build and maintain professional working relationships with doctors, providing clinical feedback to our production team
Train for and complete bone reduction cases with direct supervision, expanding your skill set and expertise
Successfully pass validation training, demonstrating your understanding of Osteoid software and processes
Handle complaints and resolve kickbacks, ensuring customer concerns are addressed and resolved
Receive and process 3rd party data, ensuring accurate and efficient data management
Perform other relevant duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities
Requirements and Qualifications
To succeed in this role, you will need to possess a unique blend of technical, clinical, and interpersonal skills. Our ideal candidate is highly motivated, reliable, and passionate about delivering exceptional customer support.
Essential Qualifications
Strong computer knowledge and ability to quickly learn new software applications
Capacity to learn clinical dental terms and medical concepts, demonstrating a willingness to expand your knowledge
Excellent phone skills, with the ability to communicate effectively and professionally with customers
Strong verbal and written communication skills, ensuring clear and concise communication
Strong attention to detail, multi-tasking ability, and organizational skills, enabling you to manage multiple cases and priorities
High accountability and responsibility, demonstrating a commitment to delivering exceptional customer support
Preferred Qualifications
Experience in the medical or dental industry, providing a foundation for understanding customer needs and expectations
Experience in radiology, demonstrating a familiarity with medical imaging concepts and terminology
Experience speaking to medical professionals on the phone, showcasing your ability to communicate effectively with customers
Flexibility and ability to multitask, enabling you to adapt to changing priorities and customer needs
Education and Experience
Bachelor's degree in Biology or a related field, providing a foundation for understanding clinical concepts and terminology
0-1+ year of full-time work experience, demonstrating a willingness to learn and grow in a professional environment
Career Growth and Development
As a Junior Dental Customer Support Specialist, you will have opportunities to grow and develop your skills, advancing your career within Osteoid. With experience and training, you can progress to become a Certified Dental Consultant, working independently on larger-scale projects and contributing to the success of our company.
Work Environment and Culture
Osteoid is a remote-friendly company, with this position based in Cary, North Carolina, United States. Our company culture is casual and collaborative, with a focus on teamwork and mutual support. We offer a range of benefits, including health, dental, and vision care, a 401K savings plan with employer matching, generous PTO leave, and paid holidays.
Compensation and Benefits
We offer a comprehensive compensation package, including:
Health, Dental, and Vision care for you and your family
401K savings plan with employer matching
Generous PTO leave and paid holidays
Casual work culture
Gym Stipend
Employee Assistance Plan
Team bonding activities and more!
Join Our Team
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Junior Dental Customer Support Specialist at Osteoid, you will play a vital role in driving customer success and contributing to the growth and development of our company. Apply today to join our team and start your journey towards a rewarding and challenging career in dental customer support!
Apply Now