Junior Customer Support Associate
This a Full Remote job, the offer is available from: Europe
Location: Remote in Hungary
At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or inperson. As a remotefirst company, we foster a culture of collaboration, innovation, and impactful work.
We’re looking for a fulltime Customer Support Associate to join our team. Work with us to provide toptier support that enables our users to create visually stunning presentations.
This role is a 1year contract and involves covering 8hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.
As a Customer Support Specialist:
• Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
• * Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth
• * Be a crossfunctional stakeholder and representative, responsible for escalating customer issues, from bugs to productrelated, in a timely manner
• * Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
• * Participate in continually improving our knowledge base.
• * Find potential upsell opportunities and help generate leads from customer support interactions.
• * Identify opportunities where we can improve the customer experience.
• Identify opportunities to improve customer experience.
We’re looking for...
• Previous experience in customer service or a fastpaced support environment.
• * Fluent in English (additional languages a plus).
• * Strong troubleshooting and problemsolving skills, and able to discuss and understand details and use critical thinking to resolve issues with both technical and nontechnical audiences
• * Techsavvy with experience in Windows, Mac, Google Suite.
• * Ability to work independently and in a team, with flexibility in shift patterns.
• * Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAs
• * Experience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.
• What benefits are waiting for you?
General:
Permanent employment contract via PEO
Flexible working hours
Paid sick leave
️ Paid flexible PTO
Prezi holidays
Laptop
Home office setup subsidy budget for purchasing extra equipment for your home office
Monthly contribution towards your internet bills
Stock options
Taking care of yourself:
Private medical care
Gym perk
PsychCom— supporting you with legal, financial and personal support advice
Events connecting us together:
PowerWeek annual event for the whole company organised in an exciting EU location
Game nights
Cooking events
If you love visual communication, teamwork, and problemsolving, apply now!
Prezi values diversity and inclusion. We welcome applicants from all backgrounds.
This offer from "Prezi" has been enriched by Jobgether.com and got a NaN% flex score.
Apply Now
Location: Remote in Hungary
At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or inperson. As a remotefirst company, we foster a culture of collaboration, innovation, and impactful work.
We’re looking for a fulltime Customer Support Associate to join our team. Work with us to provide toptier support that enables our users to create visually stunning presentations.
This role is a 1year contract and involves covering 8hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.
As a Customer Support Specialist:
• Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
• * Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth
• * Be a crossfunctional stakeholder and representative, responsible for escalating customer issues, from bugs to productrelated, in a timely manner
• * Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
• * Participate in continually improving our knowledge base.
• * Find potential upsell opportunities and help generate leads from customer support interactions.
• * Identify opportunities where we can improve the customer experience.
• Identify opportunities to improve customer experience.
We’re looking for...
• Previous experience in customer service or a fastpaced support environment.
• * Fluent in English (additional languages a plus).
• * Strong troubleshooting and problemsolving skills, and able to discuss and understand details and use critical thinking to resolve issues with both technical and nontechnical audiences
• * Techsavvy with experience in Windows, Mac, Google Suite.
• * Ability to work independently and in a team, with flexibility in shift patterns.
• * Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAs
• * Experience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.
• What benefits are waiting for you?
General:
Permanent employment contract via PEO
Flexible working hours
Paid sick leave
️ Paid flexible PTO
Prezi holidays
Laptop
Home office setup subsidy budget for purchasing extra equipment for your home office
Monthly contribution towards your internet bills
Stock options
Taking care of yourself:
Private medical care
Gym perk
PsychCom— supporting you with legal, financial and personal support advice
Events connecting us together:
PowerWeek annual event for the whole company organised in an exciting EU location
Game nights
Cooking events
If you love visual communication, teamwork, and problemsolving, apply now!
Prezi values diversity and inclusion. We welcome applicants from all backgrounds.
This offer from "Prezi" has been enriched by Jobgether.com and got a NaN% flex score.
Apply Now