Jr. Technical Support Engineer

We are looking for a Jr. Technical Support Engineer to support remote operations across client communication, support coordination, and technical assistance. This role is ideal for an entry-level candidate with a strong foundation in technical concepts and the ability to manage client support interactions. Location: Remote (Eastern Time Zone) Work Hours: 5:00 PM – 2:00 AM (PKT) | Aligned with Eastern Time (8:00 AM- 5:00 PM) Note: This role is currently remote; however, based on business needs, it may transition to an on-site role while continuing to follow Eastern Time hours. Key Responsibilities Monitor and manage shared support channels, including the support mailbox and related platforms Review incoming client and internal requests to ensure timely acknowledgment and tracking Organize, document, and maintain records of ongoing support issues Communicate professionally with clients and provide timely updates Gather required information to assess and address issues Assist in triaging and prioritizing requests based on urgency and impact Coordinate with internal teams for timely resolution Maintain ownership and consistent follow-up on open items Participate in remote troubleshooting sessions where required Document actions, status, and next steps clearly Escalate issues when deeper technical review or onsite support is required Scope of Work: Electronic security systems and access control Video surveillance systems Intrusion systems Network-connected devices IoT solutions PoE-powered technologies General remote support coordination Requirements Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a related field Basic understanding of: Electronics fundamentals Computer systems Networking fundamentals Exposure to JavaScript is a plus (not mandatory) Strong verbal and written communication skills in English Ability to manage multiple tasks and stay organized Strong follow-up and ownership mindset Good judgment in prioritization and decision-making Willingness to learn and adapt Ability to work independently and as part of a team