Join Today: Customer Service Rep Remote Part-Time
Fit right into our supportive and forward-thinking team as a Customer Service Rep Remote Part-time! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Become a Customer Service Representative, work from home, and set your own schedule while helping others!
If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for.
As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors $13 per hour.
Essential Functions
 Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
 Actively assisting with enrollment, program applications, and set up in applicable systems
 Retrieving information to assist caregivers with any payroll-related inquiries
 Utilizing de-escalation techniques when supporting upset or frustrated callers
 Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
 Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:
 The ability to offer empathy, patience, and a friendly demeanor at all times
 The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
 Great active listening skills
 Excellent written and verbal communication skills
 Strong attention to detail
 The ability to multitask and adapt to change in a fast-paced environment
 A quality-focused mindset and a desire to achieve first call resolution whenever possible
 The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
 A computer meeting these criteria:
 Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
 Memory: 8GB of RAM
 CPUs (Speed * Processors): 6
 Hard Drive: At least 500MB of free space
 Sound: sound card (standard on most computers)
 Up-to-date antivirus software
 Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
 Dual monitors
 A USB noise-cancelling headset
 A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.
Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour .
Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th , Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you'll receive:
 One-on-one mentorship
 Free certification and ongoing development opportunities
 The freedom and flexibility to choose your own schedule, within the client's hours of operation
 The chance to achieve better work-life balance
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Associated topics: associate, call center representative, client, customer care, customer care specialist, customer service representative, product support, representative, support, technical support Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for.
As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors $13 per hour.
Essential Functions
 Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
 Actively assisting with enrollment, program applications, and set up in applicable systems
 Retrieving information to assist caregivers with any payroll-related inquiries
 Utilizing de-escalation techniques when supporting upset or frustrated callers
 Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
 Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:
 The ability to offer empathy, patience, and a friendly demeanor at all times
 The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
 Great active listening skills
 Excellent written and verbal communication skills
 Strong attention to detail
 The ability to multitask and adapt to change in a fast-paced environment
 A quality-focused mindset and a desire to achieve first call resolution whenever possible
 The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
 A computer meeting these criteria:
 Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
 Memory: 8GB of RAM
 CPUs (Speed * Processors): 6
 Hard Drive: At least 500MB of free space
 Sound: sound card (standard on most computers)
 Up-to-date antivirus software
 Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
 Dual monitors
 A USB noise-cancelling headset
 A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.
Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour .
Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th , Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you'll receive:
 One-on-one mentorship
 Free certification and ongoing development opportunities
 The freedom and flexibility to choose your own schedule, within the client's hours of operation
 The chance to achieve better work-life balance
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Associated topics: associate, call center representative, client, customer care, customer care specialist, customer service representative, product support, representative, support, technical support Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now