IT Service Desk Technician, Tier 1 - Santa Barbara or San Luis Obispo Area ONLY
About the position
The IT Service Desk Technician, Tier 1 role at Anchor Point IT Solutions is designed for individuals who are passionate about technology and customer service. This full-time position involves providing technical support to clients, resolving Tier 1 and 2 technical issues, and managing service requests. The role requires a blend of technical skills and interpersonal abilities, making it ideal for those who thrive in a fast-paced team environment. The position is hybrid, requiring in-person attendance at the Santa Barbara headquarters twice a week.
Responsibilities
• Provide technical support to Anchor Point clients via phone and email.
,
• Drive to client offices to provide in-person assistance.
,
• Resolve Tier 1 and 2 technical issues and manage service request queues.
,
• Document time spent on tasks and maintain strong note-taking skills.
,
• Implement various IT projects including Mac and Windows operating systems, cloud services, network printers, wireless solutions, and networking equipment.
Requirements
• 1-2 years of experience in the IT field as a consultant or member of an IT Department.
,
• Certifications in CompTIA Network +, Mac OSX, Windows 10, Windows Server Active Directory, and Entra are preferred.
,
• Experience with Managed Service Providers (MSP) and Help Desk support is preferred.
Nice-to-haves
• Experience with Microsoft 365 is preferred.
Benefits
• 401(k)
,
• 401(k) matching
,
• Dental insurance
,
• Flexible schedule
,
• Health insurance
,
• Life insurance
,
• Paid time off
,
• Vision insurance
Apply Now
The IT Service Desk Technician, Tier 1 role at Anchor Point IT Solutions is designed for individuals who are passionate about technology and customer service. This full-time position involves providing technical support to clients, resolving Tier 1 and 2 technical issues, and managing service requests. The role requires a blend of technical skills and interpersonal abilities, making it ideal for those who thrive in a fast-paced team environment. The position is hybrid, requiring in-person attendance at the Santa Barbara headquarters twice a week.
Responsibilities
• Provide technical support to Anchor Point clients via phone and email.
,
• Drive to client offices to provide in-person assistance.
,
• Resolve Tier 1 and 2 technical issues and manage service request queues.
,
• Document time spent on tasks and maintain strong note-taking skills.
,
• Implement various IT projects including Mac and Windows operating systems, cloud services, network printers, wireless solutions, and networking equipment.
Requirements
• 1-2 years of experience in the IT field as a consultant or member of an IT Department.
,
• Certifications in CompTIA Network +, Mac OSX, Windows 10, Windows Server Active Directory, and Entra are preferred.
,
• Experience with Managed Service Providers (MSP) and Help Desk support is preferred.
Nice-to-haves
• Experience with Microsoft 365 is preferred.
Benefits
• 401(k)
,
• 401(k) matching
,
• Dental insurance
,
• Flexible schedule
,
• Health insurance
,
• Life insurance
,
• Paid time off
,
• Vision insurance
Apply Now