Integration Support Engineer II

Job Description SummaryJob DescriptionIEST – Integration Engineer IIP2/JG3Business Segment:Global Customer ServiceBusiness Unit:DispensingDepartment:Integration Engineering Support TeamLocation:RemoteFLSA:Non-ExemptReports to:Manager, Integration Engineering Support TeamNew / Revised Date:April 2025 Department OverviewThe Integration Engineering Support Team is responsible for providing reactive Interface support to our external customers as well as internal BD personnel.PurposeThe Integration Engineer is responsible for interfaces related to core BD products. Responsible for providing support of BD Interfaces for pharmacy, materials management, and related healthcare systems to BD customers. Specific duties, Activities and Responsibilities% of time TechnicalProvide Interface Technical support to our Customers80 Peer Support10 Administrative activity5 Performs other duties as assigned5Knowledge, Skills, and Abilities CommunicationParticipate in meetings / conference calls with customers to facilitate interface supportEstablish rapport with customers (internal & external) that is conducive to a long term business relationshipsMust be able to interact with customer teams, gain consensus within teams and deliver concise and consistent communication.Consult Senior and Principal Engineers as appropriate and provide guidance to team IE’s when needed. TechnicalKnowledge of BD products and how they integrate with customer systems. Demonstrate understanding of core BD products, hospital information systems.Ability to interact with diverse cross-functional teams with a focus on small to medium health care organizations.Actively participate in all training activities outlined by established Integration Engineer Learning PathMust be detail oriented and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives.Possess intermediate problem solving, troubleshooting, and system consultation skills related to BD product integration, best practice considerations and standardization.Case ComplexityManages moderately complex issues that may require cross-functional collaboration. Begin to identify patterns and suggest improvements Work with limited supervision and some autonomy.Scenario Examples: Investigating performance issues across multiple systems. Implementing enhancements to existing workflows or tools. Supporting small-scale projects or feature rollouts.AdministrativeMaintain accurate and up to date documentation while servicing customers using our case tracking system i.e. Salesforce.Develop Knowledge Article submissions with help from Senior or Principal IE’s when needed. Work independentlyComply with all BD and Integration Engineer Policies and ProceduresTimely completion of all related documentationMonitor and supply updates on all interface case issues.Possess excellent organizational skills with the flexibility to readily adapt to change.Education or Equivalent:The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.Pharmacy or nursing experience a plus.Preferred Certifications: CCNA, CCNP, A+,Network, MCTS, MCSE, HIPPA,Experience/Knowledge:3–5 years of experience in managing healthcare systems and working with HL7/EDI protocols.Intermediate knowledge of HIS systems, BD products, or standards like HL7/EDI. Proficiency in MS SQL Server, including advanced queries and data analysis.Exposure to SSIS and Reporting Services tools.Solid troubleshooting experience with logs, Performance Monitor, and Task Manager.Networking skills: managing LAN/WAN issues, and using tools like Wireshark.Intermediate familiarity/proficiency with BD Care Coordination connecting systems like Medstation ES, BD Logistics, CIISAFE and hospital PIS and ADT systemsFamiliarity with Medstation ES and BD Care Coordination EngineBasic understanding of Active Directory and Group Policies.Soft SkillsMust be fluent in English required (verbal, read, write).Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.Excellent time management skills with the ability to manage multiple high priority issues simultaneously. Strong personal commitment to quality, customer service and patient safety. Ability to understand and communicate complex technical systems to a non-technical audience. Works well in a team environment. Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.V.OtherWork Environment:Position may require flexible working hours, including some nights and weekends. This position will work remotely from home office (national telecommuting acceptable). Ability to work independently from a home office.Required SkillsOptional Skills.Primary Work LocationMYS Kuala Lumpur - Jalan KerinchiAdditional LocationsWork Shift

Apply Now