Immediate Hiring: Entry Level Technical Support Engineer
Job Highlights:Company: WorkwarpCompensation: a competitive salaryStart Date: Immediate openings availablePosition: Entry Level Technical Support EngineerLocation: Remote  Summary Of Position
Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs...
Duties & Responsibilities
 Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals.
 Own reported customer issues ensuring problems are resolved through to resolution
 Research, diagnose, troubleshoot and identifying solutions to resolve system issues
 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 Research and identify solutions to software and hardware issues
 Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Track computer system issues through to resolution, within agreed time limits
 Talk clients through a series of actions, either via phone, email or chat, until theyÂve
 solved a technical issue
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 Provide prompt and accurate feedback to customers
 Refer to internal database or external resources to provide accurate tech solutions
 Ensure all issues are properly logged
 Prioritize and manage several open issues at one time
 Follow up with clients to ensure their IT systems are fully functional after troubleshooting
 Prepare accurate and timely reports
 Document technical knowledge in the form of notes and manuals
 Maintain collegial relationships with clients
 Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards.
Minimum Qualifications
 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
 Hands-on experience with Windows/Linux/Mac OS environments
 Understanding of computer systems, mobile devices and other tech products
 Ability to diagnose and troubleshoot basic technical issues
 Familiarity with remote desktop applications and help desk software (eg. Zendesk)
 Excellent problem-solving and communication skills
 Ability to provide step-by-step technical help, both written and verbal
 Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Apply Now Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs...
Duties & Responsibilities
 Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals.
 Own reported customer issues ensuring problems are resolved through to resolution
 Research, diagnose, troubleshoot and identifying solutions to resolve system issues
 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 Research and identify solutions to software and hardware issues
 Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Track computer system issues through to resolution, within agreed time limits
 Talk clients through a series of actions, either via phone, email or chat, until theyÂve
 solved a technical issue
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 Provide prompt and accurate feedback to customers
 Refer to internal database or external resources to provide accurate tech solutions
 Ensure all issues are properly logged
 Prioritize and manage several open issues at one time
 Follow up with clients to ensure their IT systems are fully functional after troubleshooting
 Prepare accurate and timely reports
 Document technical knowledge in the form of notes and manuals
 Maintain collegial relationships with clients
 Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards.
Minimum Qualifications
 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
 Hands-on experience with Windows/Linux/Mac OS environments
 Understanding of computer systems, mobile devices and other tech products
 Ability to diagnose and troubleshoot basic technical issues
 Familiarity with remote desktop applications and help desk software (eg. Zendesk)
 Excellent problem-solving and communication skills
 Ability to provide step-by-step technical help, both written and verbal
 Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Apply Now Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now