IBM Mainframe Support Analyst
Elite Technical is seeking IBM Mainframe Support Analysts (COBOL Integration/Support Analyst) that will be home based with occasional visits to our clients Reston VA office.
Responsibilities, tasks and deliverables include:
(1) Phone support providing technical solutions in production and plan test (user acceptance testing) environments
(2) Provide Tier 1 support for Customers which includes Blue Cross Blue Shield Plans, the Blue Cross Blue Shield Association, vendors and the internal staff
(3) Take phone calls for customer support during call center off hours. Solving tickets as they come in or escalated the tickets to the production team (production team is 24/7)
(4) Respond to and handle; alerts, abends and phone support escalations
The selected candidate must be able/willing to accommodate shift work. This is a 24/7 support desk environment with rotating shifts as the business/staffing demands. Must be flexible to support day or night shifts, Sunday to Thursday OR Tuesday to Saturday. Day shift starts at 6a then 8 hour shift. Night shift starts at 6p then goes 8 hours. Must be flexible for any shift per department demands.
Required Skills
- Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- Experience: 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development
- Thorough knowledge of Mainframe Technologies such as Cobol, CA7, CICS, DB2 BASICS, DFHSM, FTP, HMC, ISPF, JCL, JES2, NDM, NET MON, OPS MVS, SAR, TMON, TIVOLI, TPX, AFP, TSO, Visio, MVS Utilities, CLIST and REXX.
- Must be able to read/understand Java code for troubleshooting related activates
- Base UNIX and Windows commands and structure.
- Mid Tier Tech Stack such has AIX and Linux
- Knowledge of DB2 commands, functions, control tables and DB2 subsystems, DB2 Stored Procedures and some understanding of data sharing.
- Strong CA7 skills to create and alter new and existing jobs and job schedules.
- Capable in diagnosing and resolving complex problems using experience and standard tools and methods such as creating system dumps, trace analysis, and vendor support.
- Strong written and communication skills for phone related support
- Ability to maintain composure while working under pressure during major network and system emergencies.
- Knowledge to monitor and modify HSM, and manage ICF catalogs. Understanding of DFSMS, DFHSM, IDCAMS, VSAM, TSM, and ABARS concepts.
- Knowledge with SAN technology and distributed storage management concepts.
- Ability to assist in Network monitoring activities.
- Knowledge of TCP/IP, VTAM, and Network Topology.
Apply Now
Responsibilities, tasks and deliverables include:
(1) Phone support providing technical solutions in production and plan test (user acceptance testing) environments
(2) Provide Tier 1 support for Customers which includes Blue Cross Blue Shield Plans, the Blue Cross Blue Shield Association, vendors and the internal staff
(3) Take phone calls for customer support during call center off hours. Solving tickets as they come in or escalated the tickets to the production team (production team is 24/7)
(4) Respond to and handle; alerts, abends and phone support escalations
The selected candidate must be able/willing to accommodate shift work. This is a 24/7 support desk environment with rotating shifts as the business/staffing demands. Must be flexible to support day or night shifts, Sunday to Thursday OR Tuesday to Saturday. Day shift starts at 6a then 8 hour shift. Night shift starts at 6p then goes 8 hours. Must be flexible for any shift per department demands.
Required Skills
- Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- Experience: 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development
- Thorough knowledge of Mainframe Technologies such as Cobol, CA7, CICS, DB2 BASICS, DFHSM, FTP, HMC, ISPF, JCL, JES2, NDM, NET MON, OPS MVS, SAR, TMON, TIVOLI, TPX, AFP, TSO, Visio, MVS Utilities, CLIST and REXX.
- Must be able to read/understand Java code for troubleshooting related activates
- Base UNIX and Windows commands and structure.
- Mid Tier Tech Stack such has AIX and Linux
- Knowledge of DB2 commands, functions, control tables and DB2 subsystems, DB2 Stored Procedures and some understanding of data sharing.
- Strong CA7 skills to create and alter new and existing jobs and job schedules.
- Capable in diagnosing and resolving complex problems using experience and standard tools and methods such as creating system dumps, trace analysis, and vendor support.
- Strong written and communication skills for phone related support
- Ability to maintain composure while working under pressure during major network and system emergencies.
- Knowledge to monitor and modify HSM, and manage ICF catalogs. Understanding of DFSMS, DFHSM, IDCAMS, VSAM, TSM, and ABARS concepts.
- Knowledge with SAN technology and distributed storage management concepts.
- Ability to assist in Network monitoring activities.
- Knowledge of TCP/IP, VTAM, and Network Topology.
Apply Now