Help Desk Support
Akkodis Group Nordics is seeking a Help Desk Support for a contract position in Plano, TX. The ideal candidate will excel in resolving technical issues quickly and support team growth by assisting in the training of new agents.ResponsibilitiesResponding promptly to user inquiries via phone or chatTroubleshooting and resolving software and hardware issues remotelyDocumenting incidents and solutions using a ticketing system (e.g., ServiceNow)Assisting with the onboarding and training of new support agentsEscalating complex issues to appropriate teams when necessarySkillsHigh School Diploma, GED, or equivalent certification (Associate's Degree preferred)At least 1 year of remote help desk support experienceFluent in EnglishMac support experience or Mac Integration Basics certificationWindows 10 support experience or Windows 10 certificationExperience using ServiceNow or similar ticketing systemsStrong communication and problem-solving skillsBenefitsMedicalDentalVisionLife insuranceShort-term disabilityAdditional voluntary benefitsEAP programCommuter benefits401K planPaid Sick LeaveHoliday payCompany OverviewAkkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is http://www.datarespons.com/.
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