Healthcare Customer Service Agent- Remote in PA

Job Description: Healthcare Customer Service Agent- Remote in PALocation: Harrisburg, PA, 17110Skills: Healthcare Call Center Agent- Remote

We are seeking a Healthcare Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to members and healthcare providers. This is a remote position based in Harrisburg, PA.
Responsibilities:
• Answer incoming calls from members and healthcare providers
• Provide accurate and timely information about healthcare services
• Assist members with scheduling appointments and navigating healthcare systems
• Resolve customer complaints and issues in a professional and timely manner
• Document all customer interactions in a clear and concise manner
• Adhere to all HIPAA regulations and guidelines
Requirements:
• High school diploma or equivalent
• Minimum of 1 year experience in a healthcare call center environment
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and other computer applications
• Ability to work independently and as part of a team
• Must have a quiet and distraction-free workspace
Job Types: Full-time, Contract
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift- between the hours of 7am-9pm
• In-office training may be required
Ability to commute/relocate:
• Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• Have you even been convicted of a felony / misdemeanor?
Education:
• High school or equivalent (Required)
Experience:
• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)
Shift availability:
• Day Shift (Preferred)
Work Location: One location

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