Head of Business Operations & Strategic Finance

About MuxMux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.We are building something big together. We’d love to hear from you!About the RoleWe're seeking an exceptional finance and analytics leader who combines the operational instincts of a seasoned business operator with the technical prowess of a technical architect. This role demands someone who can seamlessly navigate between building sophisticated revenue models and implementing AI-powered workflow automation, between leading audit readiness initiatives and optimizing go-to-market performance. You'll be our strategic finance generalist, equally comfortable presenting investment frameworks to the board, debugging data infrastructure, and driving experimentation that improves pricing and packaging.This isn't a traditional finance role. We need a rare combination of early-stage operational scrappiness with late-stage financial discipline. You'll own end-to-end financial planning while leading cross-functional revenue optimization initiatives that directly impact our growth trajectory. The ideal candidate brings the analytical rigor of our data-driven culture with the communication skills and business acumen to influence executive leadership across all functions. We're looking for someone who's equally energized by building three-statement models and designing A/B testing frameworks, has operational instincts to balance analytical rigor with speed of execution, and thrives in environments where finance, analytics, and operations intersect to drive measurable business outcomes.What You'll Do Strategic Finance & Revenue OperationsOwn multi-year financial planning, forecasting, and scenario modeling to support strategic initiatives and capital allocation decisionsLead pricing optimization and packaging initiatives that drive material revenue impact Build predictive models for sales forecasting, customer acquisition, and revenue recognition across subscription and usage-based modelsDevelop investment frameworks for evaluating M&A opportunities, partnerships, and growth initiativesGo-to-Market Analytics & PerformanceDesign and implement experimentation frameworks to optimize conversion rates, ARPU, and customer retention metricsCreate multi-touch attribution models and ROI measurement systems for marketing spend optimizationOwn revenue forecasting processes and KPI reporting that provide actionable insights to revenue leadershipPartner with Sales, Marketing, and Customer Success teams to drive data-driven decision makingCross-Functional Business OperationsLead high-impact projects spanning GTM, product, and operations—from deal desk optimization to partnership integrationDrive operational improvements through process automation and AI tool implementation across operations and revenue functionsProvide analytical support and accountability frameworks for functional leaders on strategic initiativesFacilitate executive meeting cadences and OKR processes to drive cross-functional alignmentFinancial Operations & InfrastructureOversee comprehensive financial performance analysis including variance analysis, cohort analysis, and cost optimizationEnsure audit readiness through robust financial controls, processes, and regulatory complianceBuild and maintain data infrastructure, BI environments, and executive dashboards for real-time business monitoringLead headcount planning and budget forecasting with integration across all business functionsTeam Leadership & DevelopmentBuild and lead a high-performing team spanning business operations, analytics, accounting, and revenue operationsFoster a culture of analytical rigor balanced with operational pragmatism and collaborative impactDevelop team capabilities across modern data stack, financial modeling, and cross-functional partnershipDrive influence without authority across diverse stakeholders and functional areasWho You Are8-12 years total finance/analytics experience with progression through: early career foundation in investment banking, private equity, or management consulting; 4+ years in Strategic Finance or FP&A at high-growth B2B SaaS companies; and 2+ years in Business Operations or Revenue Operations with direct exposure to pricing, GTM strategy, deal desk, or growth experimentation5+ years of people management experience with proven ability to scale teams who drive results through influenceDeep experience with both subscription and usage-based SaaS revenue models and track record of leading strategic initiatives with measurable impact (e.g. pricing strategy, cost optimization, etc.)Expert-level proficiency in SQL, Excel/Sheets modeling, data visualization tools (Tableau, Looker), modern data stack (Databricks, Fivetran), revenue tools (Salesforce, marketing automation) and modern AI/ML platformsHands-on experience with process automation and ability to evaluate and deploy AI solutions to improve team workflows and efficiencyExceptional communication skills with proven ability to influence and partner effectively with C-level executives and cross-functional leadershipBalance of early-stage scrappiness with late-stage operational discipline and cultural alignment focused on collaboration and customer impact over traditional finance mindset BonusExperience building analytics infrastructure, predictive models, attribution systems, or experimentation frameworksExperience with deal desk operations, contract optimization, revenue recognition complexities, and advanced revenue analytics including multi-touch attribution and cohort analysisBachelor's degree in Finance, Economics, Business, Engineering, or related quantitative field If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.U.S. BenefitsYou'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with office spaces in Downtown San Francisco, New York City, and London. Flexible PTO + 11 company holidaysWeekly no-meeting days + quarterly focus weeksHealthy work-life balance encouragedCompetitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)Fully funded fertility benefitsHSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)FSA availableShort-term and long-term disability insuranceGroup life insuranceTravel accident insuranceEmployee Assistance Program (EAP)Medical support concierge service401(k)Paid parental leaveInvestment in career growth through professional development stipendReimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customersLunch reimbursement programMux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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