Guest Relations Partner (Remote)

AboutThe Flex AtThe Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on bolthires: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here. The Role As a Guest Relations Partner, you are the heart ofThe Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.⚙️Key Responsibilities Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally. Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences. Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight. Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards. Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey. What You Bring • Excellent written and verbal communication in English (French or other languages are a plus) • Experience in hospitality, customer service, or short-term rentals • Tech-savvy — confident with PMS, CRM, and digital communication tools • Calm, empathetic, and solution-oriented, even in high-pressure situations • Detail-focused, proactive, and genuinely passionate about people and serviceWhy JoinThe Flex Make an Impact – Every interaction you manage shapes how guests experienceThe Flex globally.Grow Fast – Be part of a rapidly scaling company with real career progression. Global Collaboration – Work with a diverse, high-performing international team. Remote-First Culture – Work from anywhere; we value outcomes, not office hours. Competitive Rewards – Attractive salary plus performance-based incentives. The Flex We’re not just another property company. We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection. If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.#LI-Remote Apply tot his job