GEA-Account Services
About the position Responsibilities • Actively communicate with customers to manage their Verizon wireless accounts. • Identify opportunities to provide solutions for business needs. • Build strong customer relationships to drive growth for Verizon. • Advocate for customer needs through collaboration with internal teams. • Drive online tool enablement and adoption. • Develop strategies and solutions for complex challenges based on account analysis. • Maintain ongoing service improvements for accounts. • De-escalate customer concerns and issues. • Use Salesforce for reporting, analysis, and account management activities. • Maintain up-to-date client account profiles and oversight of contract deliverables. • Implement and track multiple projects for assigned accounts. • Work closely with key partners to maintain a continuous flow of information specific to project status. • Proactively identify potential issues and/or opportunities. • Execute Life Cycle Management techniques to improve performance in strategic priorities. Requirements • Excellent customer service skills. • Strong time management abilities. • Strong positioning and negotiation skills. • Ability to build strong internal partnerships with sales, IT, contracts, and finance teams. • Experience using Salesforce for reporting and account management. Nice-to-haves • Experience in account management or customer service in a technology or telecommunications environment. • Familiarity with Life Cycle Management techniques. Benefits • Hybrid work environment with defined work location. • Opportunities for professional growth and development. Apply tot his job