Experienced Healthcare Customer Care Coordinator - Project-Based (100% Remote Texas)
Join blithequark and Revolutionize Customer Experience in Healthcare At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Can you act bold and be passionate with your impressive communication skills, empathy, and care for each person you speak with? Do you want to be different, be you, and learn more, take action? If so, we invite you to join our team as a Project-Based Customer Service - Healthcare Prescription Benefits Specialist. About the Role As a Healthcare Customer Care Coordinator at blithequark, you will be the frontline representative for our US-based customers, addressing their prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You don't need a background in healthcare or insurance; just a passion for learning, a desire to understand concerns, provide solutions, and make an impact on the lives of others. Key Responsibilities Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits. Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination. Handle prescription refills, order status updates, and tracking. Educate customers on online self-service for updates and help troubleshoot these self-services. Empathize and resolve concerns to simplify the customer's healthcare experience. Navigate through multiple computer applications with speed & accuracy. Adapt to learn new call types when business needs change & flex support in those areas. Requirements for Success To excel in this role, you will need: A high school diploma or GED and be at least 18 years old. A minimum of 6 months of customer service experience, with a customer-focused personality and a desire to help people. A professional, positive attitude and courteous telephone etiquette. Full-time schedule availability to meet business needs, including evenings and weekends. Willingness to submit a drug test and background check. A dedicated, quiet, and secured workspace with no distractions for remote work. A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for, with at least 10 mbps download speed. A USB Wired headset with a noise-canceling microphone. Essential Skills and Competencies To be successful as a Healthcare Customer Care Coordinator at blithequark, you should possess: Excellent communication and interpersonal skills. Empathy and a customer-centric approach. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving skills and attention to detail. Proficiency in navigating multiple computer applications. A positive and professional attitude, with a willingness to learn and grow. What We Offer At blithequark, we offer a range of benefits and perks to support your well-being and career growth, including: A competitive hourly rate of $14-$15 per hour, with opportunities for overtime during peak needs. Access to up to 50% of your pay immediately after your shift. Paid, virtual training to equip you with the skills and knowledge you need to succeed. A remote work environment that offers flexibility and work-life balance. Opportunities for professional development and career growth. About blithequark blithequark partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. We leverage world-class voice, chat, email, and social technologies to deliver exceptional customer care solutions. As an Equal Opportunity Employer, blithequark considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Why Join blithequark? By joining blithequark, you will become part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to make a real impact on the lives of others, while developing your skills and expertise in a supportive and inclusive environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a company that is shaping the future of customer care. Apply Now! If you're ready to take your career to the next level and make a meaningful difference in the lives of others, we want to hear from you. Click the link to submit your application and become part of the blithequark team. Apply Job! Apply for this job