[FULL TIME Remote] Customer Care Team Leader
Job Highlights:Compensation: a competitive salaryCompany: WorkwarpLocation: RemoteStart Date: Immediate openings availablePosition: Customer Care Team Leader  A universe of opportunities. Open to you.
PayoneerÂs mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer.
Life at Payoneer is a global community, where youÂll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
WeÂre looking for a highly motivated and energetic leader who will oversee a team of customer service associates. Your primary goal will be to ensure the team exceeds performance targets while delivering excellent customer service.
WhatÂs the job?
 Monitor the teamÂs performance (~ 15 associates), provide coaching, feedback and mentorship to improve performance and achieve targets
 Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures
 Address escalated customer issues promptly and effectively
 Track and analyze team performance metrics and prepare reports
 Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues
 Responsible for employees engagement and professional development
 Managing projects and tasks related to the customer care department
Have you done this kind of stuff?
 2 - 3 years previous experience in a similar role - Must
 Previous experience in an international call center - Must
 Strong managerial skills
 High English level
 Self-learning ability
 Responsibility and ownership taking
 Problem-solving ability
 Creative thinking and innovation
 Proficient in MS Office
Who we are:
Payoneer (NASDAQ: PAYO) is the worldÂs go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worldÂs leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
PayoneerÂs mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer.
Life at Payoneer is a global community, where youÂll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
WeÂre looking for a highly motivated and energetic leader who will oversee a team of customer service associates. Your primary goal will be to ensure the team exceeds performance targets while delivering excellent customer service.
WhatÂs the job?
 Monitor the teamÂs performance (~ 15 associates), provide coaching, feedback and mentorship to improve performance and achieve targets
 Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures
 Address escalated customer issues promptly and effectively
 Track and analyze team performance metrics and prepare reports
 Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues
 Responsible for employees engagement and professional development
 Managing projects and tasks related to the customer care department
Have you done this kind of stuff?
 2 - 3 years previous experience in a similar role - Must
 Previous experience in an international call center - Must
 Strong managerial skills
 High English level
 Self-learning ability
 Responsibility and ownership taking
 Problem-solving ability
 Creative thinking and innovation
 Proficient in MS Office
Who we are:
Payoneer (NASDAQ: PAYO) is the worldÂs go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worldÂs leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now