Front Office VIP Coordinator - Luxury Resort Experience Specialist
Job Summary:
We are seeking an exceptional Front Office VIP Coordinator to join our team at Aulani, A Disney Resort & Spa. As a Luxury Resort Experience Specialist, you will deliver personalized and exceptional vacation experiences to our high-profile guests, providing tailored attention and service from pre-arrival to departure. This is a unique opportunity to work in a fast-paced, dynamic environment, collaborating with various lines of business, including the Executive Office, to ensure seamless and memorable experiences for our discerning guests.
Key Responsibilities:
Plan and coordinate bespoke vacation experiences for VIP guests, ensuring attention to detail and exceptional service
Provide personalized support and respond to guest inquiries, requests, and concerns in a professional and courteous manner
Act as a liaison between VIP guests and internal stakeholders, including the Executive Office, to ensure seamless communication and coordination
Maintain confidentiality and handle sensitive information with discretion
Transport VIP guests and ensure their comfort and satisfaction throughout their stay
Embody Disney's Five Keys and Aulani Values, providing exceptional guest service and recovery when needed
Complete other tasks and projects as directed by leadership, demonstrating flexibility and adaptability in a fast-paced environment
Requirements:
Resort hotel operations experience required
Valid Hawaii State driver's license and clean driving record
Ability to obtain airport security clearances for VIP arrivals
Strong computer skills, including proficiency in Microsoft Office and ability to learn new systems
Exceptional guest service skills, including conflict resolution and problem-solving
Ability to work effectively in a team environment, with minimal supervision, and make operational decisions when needed
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
Preferred Qualifications:
College degree in tourism management, hotel management, or related field
Previous experience in a luxury hotel or front desk environment
Knowledge of Aulani, A Disney Resort & Spa, and its products
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
What We Offer:
Competitive hourly rate of $33.44
Select benefits, including medical, financial, and other benefits, dependent on position and level
Opportunity to work in a dynamic, fast-paced environment with a renowned luxury resort brand
Professional development and growth opportunities within the company
How to Apply:
If you are a motivated and guest-focused individual with a passion for delivering exceptional experiences, please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from talented candidates like you.
Apply Now
Apply Now
We are seeking an exceptional Front Office VIP Coordinator to join our team at Aulani, A Disney Resort & Spa. As a Luxury Resort Experience Specialist, you will deliver personalized and exceptional vacation experiences to our high-profile guests, providing tailored attention and service from pre-arrival to departure. This is a unique opportunity to work in a fast-paced, dynamic environment, collaborating with various lines of business, including the Executive Office, to ensure seamless and memorable experiences for our discerning guests.
Key Responsibilities:
Plan and coordinate bespoke vacation experiences for VIP guests, ensuring attention to detail and exceptional service
Provide personalized support and respond to guest inquiries, requests, and concerns in a professional and courteous manner
Act as a liaison between VIP guests and internal stakeholders, including the Executive Office, to ensure seamless communication and coordination
Maintain confidentiality and handle sensitive information with discretion
Transport VIP guests and ensure their comfort and satisfaction throughout their stay
Embody Disney's Five Keys and Aulani Values, providing exceptional guest service and recovery when needed
Complete other tasks and projects as directed by leadership, demonstrating flexibility and adaptability in a fast-paced environment
Requirements:
Resort hotel operations experience required
Valid Hawaii State driver's license and clean driving record
Ability to obtain airport security clearances for VIP arrivals
Strong computer skills, including proficiency in Microsoft Office and ability to learn new systems
Exceptional guest service skills, including conflict resolution and problem-solving
Ability to work effectively in a team environment, with minimal supervision, and make operational decisions when needed
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
Preferred Qualifications:
College degree in tourism management, hotel management, or related field
Previous experience in a luxury hotel or front desk environment
Knowledge of Aulani, A Disney Resort & Spa, and its products
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
What We Offer:
Competitive hourly rate of $33.44
Select benefits, including medical, financial, and other benefits, dependent on position and level
Opportunity to work in a dynamic, fast-paced environment with a renowned luxury resort brand
Professional development and growth opportunities within the company
How to Apply:
If you are a motivated and guest-focused individual with a passion for delivering exceptional experiences, please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from talented candidates like you.
Apply Now
Apply Now