Field Service Engineer Supervisor

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Field Service Engineer Supervisor responsible for leading the North American field technician service function to ensure customer satisfaction, manage service teams, and support sales efforts. Responsibilities Develop and implement a recurring revenue model through service agreements, preventive maintenance programs, and long-term contracts Identify opportunities for upselling and cross-selling service solutions to existing and new customers Partner with sales to create bundled solutions that integrate products and services for maximum customer value Attract, coach, train, and retain service employees Drive continuous improvement through performance management and technical training programs Develop team skills in customer service, process improvement, and technical expertise Collaborate to optimize technician utilization and resource allocation Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs efficiently Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash flow Attend customer meetings to support service agreements and installations Leverage Service Technician leads and proposals to drive new business Improve transactional processes to enhance customer experience and satisfaction Support initiatives that strengthen the service business and customer relationships Skills High school diploma or GED 1+ years' experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years Experienced working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or confined spaces, and high-voltage electrical equipment in accordance with NFPA or equivalent standards Demonstrated strength and operating knowledge of Microsoft Office applications and general computer systems, with proficiency using handheld devices (e.g., smartphones, iPads) and network-based tools Clear and effective verbal and written communication skills across a variety of audiences and situations High level of customer service excellence, including the ability to manage conflict, communicate effectively, and negotiate positive outcomes Associate or bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience Benefits Medical and prescription plans Dental and vision coverage Wellness programs Life insurance A robust 401(k) plan Paid time off An employee stock grant Company Overview Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions. It was founded in 1871, and is headquartered in Davidson, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Ingersoll Rand has a track record of offering H1B sponsorships, with 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.