**Experienced Customer Service Team Lead – Empowering Local Businesses with Exceptional Support**

At arenaflex, we're on a mission to empower local businesses with innovative products and services that help them thrive online and offline. As a rapidly growing company, we're seeking an experienced Customer Service Team Lead to oversee our team of 8 offshore representatives and deliver exceptional support to our customers. If you're passionate about serving small businesses, have a knack for problem-solving, and are driven to make a difference, we want to hear from you. **About arenaflex** arenaflex is a mission-driven company founded in 2011 as BloomNation, the nation's premier network for local florists. We disrupted the multi-billion dollar floral industry by providing innovative solutions to help local florists acquire and retain customers. Today, arenaflex creates software for four industries, including BloomNation (Floral), Promenade (Food, Liquor, and Butchers). Our company is based in Santa Monica, CA, with remote roles available. **Our Culture** At arenaflex, we value collaboration, innovation, and customer satisfaction. We're a fast-paced, fun environment with an eclectic group of people from all over the world. Our team is passionate about making a difference in the lives of local businesses and their customers. We believe in empowering our employees to take ownership of their work, provide feedback, and drive change. **Key Responsibilities** As a Customer Service Team Lead at arenaflex, you will: * **Team Leadership**: Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service. * **Customer Support**: Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions. * **Performance Management**: Monitor team performance, set goals, and provide regular feedback and coaching. * **Process Improvement**: Identify opportunities to streamline processes and improve efficiency within the team. * **Collaboration**: Work closely with other departments to ensure seamless communication and collaboration. * **Problem-Solving**: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently. * **Product Evangelism**: Help customers and partners use arenaflex products to change the way local businesses connect with their community. **What We Offer** * **Equity/Stock Options**: Participate in the growth and success of arenaflex with equity and stock options. * **Great Medical/Dental/Vision Coverage**: Enjoy comprehensive health benefits to support your well-being. * **Transportation Coverage**: Receive reimbursement for parking, rideshare, or metro credit to make your commute easier. * **Fully Stocked Snack Bar**: Enjoy a variety of snacks and beverages to fuel your workday. * **Weekly Catered Lunches**: Savor delicious meals with your colleagues. * **Company-Provided Gear**: Receive arenaflex swag, including a MacBook Pro, t-shirt, sunglasses, and more. * **Ability to Mold Your Career**: Take ownership of your career growth and make an immediate impact. * **Fast-Paced, Fun Environment**: Work with an eclectic group of people from all over the world in a dynamic and supportive environment. **Essential Qualifications** * **Natural People Person**: You're a relationship builder with excellent communication skills. * **Passionate about Serving Small Businesses**: You're driven to make a difference in the lives of local business owners. * **Tech Savvy**: You're comfortable with sales/support tools like Zendesk, Salesforce, and Confluence. * **Excellent Communicator**: You're a skilled writer and phone communicator with a caring demeanor. * **Friendly, Optimistic, and Caring**: You're a positive influence with a knack for remaining calm under pressure. * **Experienced with Customer Service**: You have a background in customer service, retail, or the service industry. **Preferred Qualifications** * **Experience with Customer Support**: You've worked in customer support, including phone, email, and/or chat. * **Leadership Experience**: You've led a team or managed a project with success. * **Industry Knowledge**: You have knowledge of the local business industry and its challenges. **Why Join arenaflex?** If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At arenaflex, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems. **How to Apply** If you're passionate about serving small businesses and delivering exceptional customer support, we want to hear from you. Apply now to join our team as a Customer Service Team Lead at arenaflex. Apply for this job