**Experienced Welsh Speaking Customer Service Advisor – Discretionary Assistance Fund**

Are you a fluent Welsh speaker with excellent customer service skills? Do you have a passion for helping others and making a difference in your community? We're looking for a highly motivated and customer-focused individual to join our team as a Welsh Speaking Customer Service Advisor at arenaflex, a leading provider of software solutions to public services. **About arenaflex** arenaflex is a global technology company that's making a real difference in people's lives. Our software is used by governments, hospitals, police forces, and other public services to deliver critical services and support. With over 3,000 employees worldwide, we're a dynamic and innovative company that's always pushing the boundaries of what's possible. **The Role** As a Welsh Speaking Customer Service Advisor, you'll be the first point of contact for applicants and system administrator for the arenaflex system, responsible for processing emergency payments and individual assistance grant applications. You'll work closely with applicants to gather information, undertake eligibility checks, and process applications in accordance with the legislation and criteria involved. **Key Responsibilities:** * Process emergency payments and individual assistance grant applications * Manage and process data in a fast-paced office environment * Accurately record data and maintain accurate records * Liaise with applicants to process information into the arenaflex solution * Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation * Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh * Work as part of the team in achieving targets set by the Service Manager * Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter * Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner * Act as a key deliverer of the Discretionary Assistance Fund contract **Essential Qualifications:** * Fluency in Welsh (conversional level) * Excellent customer service skills * Ability to work in a fast-paced office environment * Strong communication and interpersonal skills * Ability to maintain accurate records and data * Basic IT skills, including Microsoft Office and arenaflex software **Preferred Qualifications:** * Experience in a customer service or administrative role * Knowledge of the Discretionary Assistance Fund and its legislation * Ability to work under pressure and meet deadlines * Strong problem-solving and analytical skills * Ability to work as part of a team and contribute to achieving targets **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced office environment * Strong problem-solving and analytical skills * Ability to maintain accurate records and data * Basic IT skills, including Microsoft Office and arenaflex software * Ability to work under pressure and meet deadlines * Strong customer service skills **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and professional development * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Recognition and reward for outstanding performance * Opportunities to work on high-profile projects and contribute to the success of arenaflex **Work Environment and Company Culture:** * arenaflex is a dynamic and innovative company that's always pushing the boundaries of what's possible * Our office is a collaborative and supportive environment that encourages creativity and innovation * We're committed to providing a work-life balance and offer flexible working arrangements * We're an equal opportunities employer and welcome applications from all communities **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Private medical cover funded by arenaflex * 25 days paid holiday with the option to buy/sell (FTE) * 4 x basic salary life assurance cover funded by arenaflex * Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% * Selection of flexible benefits to suit your individual needs * Free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects **How to Apply:** If you're a motivated and customer-focused individual who's passionate about making a difference in your community, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We're an equal opportunities employer and welcome applications from all communities. **Note:** * Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. * All offers are subject to satisfactory vetting, references, and occupational health checks. * Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required. We're looking forward to hearing from you and welcoming you to our team at arenaflex! Apply for this job