**Experienced Web Chat Representative – Health Insurance Sales and Customer Service**

At arenaflex, we're passionate about empowering individuals to make informed decisions about their health and well-being. As a leading provider of innovative solutions, we're seeking an experienced Web Chat Representative to join our team. In this dynamic role, you'll have the opportunity to work with a talented team of professionals, selling health and ancillary insurance products to Florida individuals, while providing exceptional customer service. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to making a positive impact on people's lives. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Web Chat Representative, you'll be responsible for selling health and ancillary insurance products to Florida individuals, while providing exceptional customer service. You'll work closely with our team to analyze prospect needs, match them to BCBSF product solutions, and facilitate the application process. Your excellent communication skills, product knowledge, and sales acumen will enable you to build strong relationships with customers, increase customer wallet share, and drive sales growth. **Key Responsibilities** * Analyze prospect needs and match to BCBSF product solutions * Conduct plan comparison and analysis for existing members seeking new solutions * Determine product eligibility based on age, county, health status, and customer needs * Facilitate application process and perform field underwriting; advise customers of eligibility, rates, and riders as appropriate * Present and explain recommended product solutions, including benefits, features, company services, operation processes, and present alternatives as necessary * Cross-sell ancillary products to both new customers and existing BCBSF health customers to increase customer wallet share and retention * Monitor enrollment process in partnership with BlueDirect Sales' Senior Advisor * Review with and deliver product fulfillment materials to customers * Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered * Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products * Quote prices and encourage customers to buy * Enter names, addresses, purchases, and reactions of prospects solicited into computer database system * Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems * Build strong relationships with Sales Coach and team members * Be open and responsive to consistent coaching, take an active role in performance planning and goal setting * Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming, and falsification of sales * Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities * Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs * Maintain inbound availability to support telephone/chat service levels and customer satisfaction * Adhere to call scripts and sales processes, including documentation in contact management system. Ensure all compliance regulations are met * Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills **Essential Qualifications** * 1+ years related work experience * Related Bachelor's degree or additional related equivalent work experience * 215 (Health, Life & Variable Annuity) Florida Insurance license, or a combination of Health & Life licenses (such as 240 & 214) * Ability to type a minimum of 40 words per minute * Excellent verbal and written communications skills, including well-developed interpersonal skills * Demonstrated written and oral communication skills * Demonstrated time management skills and the ability to manage multiple priorities * Experience working independently and as part of a team * Experience using computers and navigating among multiple systems and screens * Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions * Ability to write and communicate effectively within multiple communication channels, including telephone and chat environments * The ability to work flexible schedules, including evenings and weekends * Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services * Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondences * Ability to perform basic mathematical functions **Preferred Qualifications** * Experience in the insurance industry, particularly in health and ancillary insurance sales * Proven track record of sales success, with a strong understanding of sales processes and techniques * Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions * Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines * Familiarity with computer systems and software, including contact management systems and customer relationship management (CRM) tools **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success * Flexible scheduling and work-life balance * Access to cutting-edge technology and tools * Opportunities to work on exciting and challenging projects * Collaborative and supportive team environment **About the GuideWell and arenaflex Partnership** GuideWell and its family of companies has partnered with arenaflex as its Managed Service Provider (MSP) and Employer of Record (EOR) since 2018. In May of 2025, GuideWell joined arenaflex Direct Source to implement the GuideWell Contractor Cohort. This program is designed to create, manage, and curate a contractor talent pool for temporary contract opportunities with GuideWell. As a contractor working on temporary assignment with GuideWell, you'll be employed by arenaflex. You'll have the opportunity to work on temporary projects at GuideWell companies that make a real difference in people's lives while enjoying the benefits of being part of the arenaflex team. **How to Apply** If you're a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job