**Experienced Customer Success Specialist – EdReady Implementation and Partnership Development**

At arenaflex, we're on a mission to revolutionize the way educational institutions approach learning and development. As a key member of our Customer Success team, you'll play a vital role in supporting and training our partners as they implement EdReady at their institutions. If you're passionate about education, have a knack for building strong relationships, and enjoy facilitating growth and success, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative educational solutions, dedicated to empowering institutions to deliver personalized learning experiences that drive student success. Our team is comprised of passionate professionals who share a common goal: to transform the way education is delivered and experienced. As a Customer Success Specialist, you'll be part of a dynamic team that's shaping the future of education. **Job Summary** We're seeking an experienced Customer Success Specialist to join our team and support our partners as they implement EdReady at their institutions. As the primary point of contact for institutional partners, you'll build strong relationships, provide training and support, and ensure the successful use of the EdReady platform. If you have a background in teaching, training, and account management, and are passionate about education, we encourage you to apply. **Essential Duties and Responsibilities** As a Customer Success Specialist, you'll be responsible for: * **Partner Engagement and Support**: Serve as the primary point of contact for institutional partners, consulting on their needs, building strong relationships, and maintaining accountability for the health of the partnership. * **Needs Assessment and Implementation**: Engage with possible and confirmed institutional partners to ascertain their needs and interests, providing guidance on implementation and growth strategies to ensure the successful use of the EdReady platform. * **Training and Support**: Provide training and support to Institutional administrators and project leaders, positioning them to successfully communicate the product's capabilities directly with their user base. * **Progress Tracking and Reporting**: Track partner and student progress through implementation milestones and platform usage, and convey progress and issues to institutional partners as well as other staff. * **Report Training and Analysis**: Train partners on the usage of meaningful reports, enabling institutional partners to understand student engagement and progress. * **Ongoing Needs Evaluation and Support**: Evaluate ongoing partner needs and develop tools and strategies for successful product feature rollouts and to expand partner usage. * **Onboarding and Support**: Support continuing and new user onboarding, ensuring that each new cohort of users (students, instructors, and institutional administrators) are positioned for a successful launch during each semester and new academic year. * **Collaboration and Best Practices**: Collaborate within Customer Success and Regional Partnership teams to establish and continuously evolve best practices for customer success. * **Customer Needs Management**: Manage and respond to customer needs as needed, maintaining a high level of customer satisfaction and engagement. * **Support and Relationship Building**: Support assigned institutional partners, building relationships with appropriate contacts, managing relationships with an eye toward retention, expansion, and referral. * **CRM Maintenance**: Maintain detailed information about new and renewing business, and associated contacts, within the arenaflex instance of the Salesforce CRM. * **Training Materials Creation**: Create and maintain training materials ensuring completeness and accuracy. * **Other Duties**: Perform other duties as assigned by the Customer Success Manager. **Qualifications** To be successful in this role, you'll need: * **Strong Communication Skills**: Excellent communication skills, especially in a virtual (e.g., online or phone) environment. * **Task Management**: Excellent task-management skills, with the ability to handle/prioritize multiple tasks independently and efficiently. * **Interpersonal Skills**: Proven success in interactions with technical, teaching, and administrative teams. * **Complex System Explanation**: Ability to explain complex systems in simple terms. * **Software Proficiency**: Proficiency in standard software programs, website, and social media tools. * **Developmental Education Understanding**: Experience and/or strong understanding of developmental education, including institutional roles (for both secondary and higher education). Prior experience teaching or in educational administration is a plus. * **Passion for Education**: Interest in facilitating a shift in educational practices at a national level, from one-size-fits-all to personalized, and in utilizing technologies to facilitate that transition. **Benefits** As a full-time exempt employee, you'll enjoy: * **Remote Work**: Work from a remote home office and enjoy the flexibility of working from anywhere. * **Benefits Package**: Health/dental insurance, 403b, FSA, Disability/Life Insurance, paid holidays, and vacation. * **Travel Opportunities**: Some travel may be required, but we'll work with you to ensure it fits your schedule. **How to Apply** If you're passionate about education, have a knack for building strong relationships, and enjoy facilitating growth and success, we want to hear from you. Apply now to join our team as a Customer Success Specialist and help us shape the future of education. Apply Job! Apply for this job