**Experienced Senior Manager, Customer Success – Commercial Real Estate Insurance**

At arenaflex, we're revolutionizing the commercial real estate insurance industry by harnessing the power of technology to distribute insurance products faster and cheaper. As a leading insurance technology company, we're committed to innovation and excellence in everything we do. We're now seeking an experienced Senior Manager, Customer Success to join our Commercial team and play a pivotal role in shaping the future of our CS function. **About arenaflex** arenaflex is an insurance technology company that specializes in commercial real estate. We focus on insurance products for the self-storage industry but are rapidly expanding our suite of services. Our mission is to bring the entire insurance value chain—distribution, underwriting, and reinsurance—under one roof to drive innovation in an industry that's ripe for change. With an aggressive growth trajectory, our Commercial team is growing, and we're looking for a talented Senior Manager, Customer Success to lead the charge. **About the Role** This is a new and key leadership position reporting to the Chief Revenue Officer with a direct impact on revenue and customer satisfaction. The primary success metric for this role will be growing existing customer revenue through distribution of additional products as well as maintaining strong customer retention. As a Senior Manager, Customer Success, you'll be responsible for leading a high-impact team, driving revenue growth, building strategies and processes, collaborating internally, designing and implementing systems, and supporting customers. **Key Responsibilities:** * Run a high-impact team: Lead, coach, and develop a team of Account Managers to exceed revenue and customer success goals. Hire, onboard, and ramp new team members as needed. * Drive Revenue: Own and achieve revenue targets tied to growth from existing customer accounts through upsell, cross-sell, and increased program adoption. * Build strategies and processes: Help customers maximize the value of arenaflex insurance solutions by analyzing customer performance and engagement data. * Collaborate internally: Work closely with Sales, Product, and Marketing, and RevOps to align customer success initiatives with company growth objectives. * Design and implement systems: Develop account plans and success playbooks that drive revenue and ensure customer satisfaction. * Support customers: Serve as a customer-facing senior point of escalation for key accounts. **About You** We're looking for a seasoned professional with a heavy sales focus, excited to carry a revenue target and consistently exceed team quotas. You'll bring the following skills and strengths: * 5+ years of direct experience in Customer Success, Account Management, and/or Sales, ideally in insurance, insurtech, or a related field * 2+ years experience managing individual contributors with stats that show your excellent leadership, coaching, and team development skills * Strong track record of driving revenue growth from existing customer bases (upsell, cross-sell, renewals) * Data-driven mindset with experience using Salesforce, Gong, and other CS tools * Strong communication and relationship-building skills with both internal teams and customers * Interest and experience in insurance and/or commercial real estate * Ability to successfully work and lead teams remotely or, if based in the Austin area, a willingness to be in the downtown office on a hybrid schedule **Why arenaflex?** * The tech: Our prospects convert fast because we're solving real problems and delivering serious value to commercial real estate owners. * The team: We're a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego. * The stability: We're well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity. * The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work. **What We Offer** * Competitive salary and equity package * Unlimited PTO and flexible work arrangements * Full health benefits and wellness programs * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Note:** Employment at arenaflex is contingent upon a satisfactory verification of a general and criminal background check. Apply for this job