Experienced Senior Director of Global Customer Education Services – Strategic Learning and Development Leader for Innovative Software Solutions

Introduction to blithequark blithequark is a pioneering force in the software industry, transforming the way work is done through dynamic collaboration, workflows, and content management. Our innovative, flexible, secure, and scalable no-code platform empowers everyone to make a continuous impact, enabling enterprises, organizations, and teams to compete in a rapidly changing world. As a leader in our field, we recognize the importance of customer education and are committed to delivering world-class learning experiences that drive meaningful change. About the Role We are seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team of learning professionals. As a strategic leader, you will be responsible for reimagining the customer learning journey, creating a comprehensive and impactful learning program that spans modalities and skills. Your vision, depth, and execution experience will drive a critical part of our business, ensuring that blithequark has a rich ecosystem of customers and partners who gain intrinsic value from our solutions. Key Responsibilities Lead the global content and learning strategy for customer training and enablement, ensuring that our education services business is aligned with the company's overall goals and objectives. Own the development and delivery of learning experiences for all blithequark products, including the design, management, and implementation of blended learning solutions. Lead and energize a high-performing team of Learning Experience Designers, Instructional Designers, and professional trainers, setting a clear vision and establishing a culture of continuous improvement. Deliver a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints. Partner closely with Marketing to execute on the strategy and brand of blithequark certifications, ensuring that they are synonymous with expertise in our field. Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function, ensuring that the program is delivering to brand, community, marketing, and sales goals. Make blithequark University integral to the Marketing, Sales, Engineering, and Customer Success organizations, retaining and expanding the customer base through strategic partnerships and collaborations. Essential Qualifications Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience, with a proven track record of growing revenue and managing P&L. Excellent collaboration and communication skills, with the ability to work effectively across various levels of the organization. Proven leadership skills in motivating and inspiring a team, with experience designing, managing blended learning and certification programs. Strong balance of strategic and execution skills, with the ability to drive a strategic part of the business. BA/BS degree required, with an advanced degree being a plus. Minimum of 10 years of relevant experience in customer education, learning and development, or a related field. Preferred Qualifications Experience creating market value for a Software Certification, similar to Cisco/MSFT/VMware, with a deep understanding of the certification landscape and its impact on customer success. Experience creating partner/channel momentum for paid training and certification, with a proven track record of driving revenue growth through strategic partnerships. Experience in bundling training and certification into overall company packages, as seen at Workday/SFDC/MSFT, with a deep understanding of the sales and marketing implications of such bundles. Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules, with a strong understanding of the operational and financial aspects of customer education. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional growth and development, including access to LinkedIn Learning online courses. Our company-funded perks, including a counseling membership, local retail discounts, and your own personal blithequark account, demonstrate our investment in your well-being and success. As a leader in our organization, you will have the opportunity to make a significant impact on our business, driving strategic initiatives and collaborating with cross-functional teams to achieve our goals. Work Environment and Company Culture blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. Our company culture values diversity, inclusivity, and innovation, recognizing that our employees are our greatest asset. We strive to build an environment that encourages, supports, and celebrates the diverse voices of our team members, who also represent the diverse needs of our customers. Compensation, Perks, and Benefits blithequark provides a competitive base salary range for this role, with actual compensation determined by several factors, including level of professional experience, educational background, skills, and specific candidate location. In addition to a market-competitive salary, this role will be eligible for a market-competitive incentive opportunity and may be eligible for a RSU stock grant upon accepted offer. Our comprehensive benefits package includes HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options, as well as a lucrative Employee Stock Purchase Program, 401k Match, and flexible time away program. Conclusion If you are a motivated and innovative leader with a passion for customer education and learning and development, we encourage you to apply for this exciting opportunity. As a Senior Director of Global Customer Education Services at blithequark, you will have the chance to make a significant impact on our business, driving strategic initiatives and collaborating with cross-functional teams to achieve our goals. Join our team and become part of a dynamic and inclusive environment that values diversity, inclusivity, and innovation. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job