Associate Auto Adjuster
About the position The Associate Auto Claims Adjuster role at USAA is designed for individuals looking to start a career in the insurance industry, specifically focusing on adjusting non-injury auto claims. This position involves working under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims, ensuring compliance with state laws and regulations. The role emphasizes delivering exceptional customer service and requires participation in a comprehensive training program to equip employees with the necessary skills and knowledge. Responsibilities • Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims. , • Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision. , • Clearly document thought processes including damage evaluation, investigation, negotiation, and settlement decisions. , • Collaborate and set expectations with external and internal business partners to facilitate claims resolution. , • Support members, business partners, and claimants through various communication channels, utilizing digital tools for timely resolutions. , • Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services. , • Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work. , • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Requirements • High School Diploma or GED , • Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels. , • Ability to prioritize and multi-task while navigating through multiple business applications. , • Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Nice-to-haves • US military experience through military service or as a military spouse/domestic partner , • Bachelor's degree Benefits • Comprehensive medical, dental, and vision plans , • 401(k) , • Pension , • Life insurance , • Parental benefits , • Adoption assistance , • Paid time off program with paid holidays plus 16 paid volunteer hours , • Various wellness programs , • Career path planning and continuing education assistance Apply tot his job Apply tot his job