Experienced Remote Customer Service Representative – Member Services Expert for arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your free time. At arenaflex, we invite you to join our family and embark on a journey that will take you to new heights. As a member of our team, you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. With a culture that values flexibility, grace, and continuous learning, you'll be able to address challenges with confidence and poise, all while having the time of your life. Why You'll Love This Job This role is an integral part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you'll be responsible for a range of tasks related to check processing, item processing, direct bills, and fund transfers. If you're passionate about delivering exceptional customer service and have a keen eye for detail, this could be the perfect opportunity for you. Key Responsibilities Complete data entry and balancing tasks with precision and accuracy Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work on member cases and tasks assigned to you, ensuring timely and effective resolution Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes, and/or returns Process Stop Pays and Check Batching with attention to detail Complete daily balancing and department closing tasks with accuracy Obtain information from members for timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers efficiently Understand and be familiar with outgoing and incoming fund transfer laws and regulations Essential Qualifications To be successful in this role, you'll need: A high school diploma or GED Intermediate Excel and Word skills Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous customer/member service experience Previous banking or Credit Union experience Episys/Symitar and processing wires knowledge Skills, Licenses, and Certifications To excel in this role, you'll need: Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to work extended hours in support of business needs Excellent customer service skills Ability to perform in a fast-paced environment, handling multiple tasks and functioning as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. As a Member Services Representative, you'll have access to: Ongoing training and development programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative work environment that encourages innovation and creativity Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is welcoming, supportive, and empowering. As a member of our team, you'll enjoy: A dynamic and fast-paced work environment that is always challenging and rewarding A collaborative and supportive team that is passionate about delivering exceptional customer service Opportunities to get involved in community outreach and volunteer programs A comprehensive benefits package that includes travel perks, health benefits, wellness programs, and more Compensation, Perks, and Benefits As a Member Services Representative at arenaflex, you can expect: A competitive hourly salary of $22-35 per hour Comprehensive health benefits, including medical, dental, prescription, and vision coverage Wellness programs and employee assistance programs to support your physical and mental well-being 401(k) program with company contributions Travel perks, including discounts on flights, hotels, and car rentals Opportunities for career advancement and professional growth Conclusion If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you'll be part of a dynamic team that is dedicated to providing outstanding service to our members. With a comprehensive benefits package, opportunities for career growth, and a supportive work environment, this is an opportunity you won't want to miss. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job