**Experienced Medical Billing Customer Support Specialist - Remote 2nd Shift Opportunity**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in medical billing and a desire to work in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Medical Billing Customer Support Specialist position at blithequark, a national leader in providing high-quality medical products and services to patients across the United States. **About blithequark** blithequark is a renowned healthcare company that has been dedicated to improving the lives of patients for over two decades. With a strong commitment to customer care and a focus on empowering patients to manage their health and treatment at home, blithequark has established itself as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring that our patients receive the highest quality care. **Overview and Responsibilities** As an Experienced Medical Billing Customer Support Specialist at blithequark, you will play a critical role in providing support to our customers, including patients, referral sources, and employees. Your primary responsibilities will include: * Providing accurate and timely information to patients and referral sources regarding medical products and services * Processing new orders and responding to questions and concerns in a timely and professional manner * Conducting insurance verification and eligibility for services/products * Collecting co-pays and deductible amounts * Maintaining accurate and up-to-date records of patient interactions and data entry * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Building relationships with locations, field management, patients, and referral sources * Identifying opportunities for process or efficiency improvements and presenting them to your supervisor **Essential Duties and Responsibilities** * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns * Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintains accuracy and quality control throughout patient contact and data entry * Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for Billing Department * Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction * Processes work orders to field locations and coordinates timely fulfillment of products and services ordered * Provides product/service information and education by answering questions, offering assistance * Works extensively with eIntake proprietary system * Performs other duties as assigned **Qualifications** * Employment is contingent on a background investigation (company-wide) and a drug screen (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) * High school diploma or GED equivalent required * One to three years of related prior work experience in a team-oriented environment * Experience in medical field and administrative record management * Strong customer service background * Skills, Knowledge and Abilities: + Effectively communicate in English; both oral and written + Helpful, knowledgeable and polite while maintaining a positive attitude + Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual) + Knowledge of medical billing practices and of billing reimbursement + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management and deductive problem solving skills + Sense of urgency and responsiveness to physicians, location employees and patients + Work independently and as part of a team **Physical Demands** * Lifting of 10lbs * Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk * Requires close vision to small print on computer and or paperwork; extensive hours working on the computer **Benefits** * Generous paid time Off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Why Join blithequark?** At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we strive to provide them with the tools, resources, and opportunities they need to succeed. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **How to Apply** If you are interested in joining our team as an Experienced Medical Billing Customer Support Specialist, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job