**Experienced Medical Billing Customer Support Specialist - 2nd Shift Remote Opportunity at arenaflex**

At arenaflex, we are a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. Our mission is to empower patients to manage their health and treatment at home, and we are seeking a dedicated and skilled Medical Billing Customer Support Specialist to join our team. **Job Summary:** We are looking for a highly motivated and detail-oriented Medical Billing Customer Support Specialist to work in a remote setting, providing exceptional support to our customers, patients, and referral sources. As a key member of our team, you will be responsible for processing new orders, responding to customer inquiries, resolving issues, and ensuring timely fulfillment of products and services. If you have a passion for delivering excellent customer service, possess strong communication skills, and are proficient in medical billing practices, we encourage you to apply for this exciting opportunity. **Responsibilities:** As a Medical Billing Customer Support Specialist, you will be responsible for: * Providing exceptional customer service to patients, referral sources, and employees through phone, email, and other communication channels * Processing new orders, responding to customer inquiries, and resolving issues in a timely and professional manner * Maintaining accurate and up-to-date patient records, including clinical, billing, and care-related information * Conducting insurance verification and eligibility for services/products * Collecting co-pays and deductible amounts * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and quality control throughout patient contact and data entry * Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system * Obtaining authorization and qualification documentation * Preparing complete and accurate files for the Billing Department * Processing work orders to field locations and coordinating timely fulfillment of products and services ordered * Providing product/service information and education to customers * Performing thorough reviews and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Working extensively with our proprietary system, eIntake * Performing other duties as assigned **Qualifications:** To be successful in this role, you will need: * A high school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Effective communication skills, both oral and written * Knowledge of medical billing practices and of billing reimbursement * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology knowledge * Multi-tasking and attention to detail skills * Self-motivation, organized, time-management, and deductive problem-solving skills * Sense of urgency and responsiveness to physicians, location employees, and patients * Ability to work independently and as part of a team **Benefits:** As a valued member of our team, you will enjoy a range of benefits, including: * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Work Environment:** As a remote employee, you will have the flexibility to work from home, with a quiet and dedicated workspace. You will be provided with the necessary equipment and technology to perform your job duties effectively. **Compensation:** The starting salary for this position is $16.25 per hour, with opportunities for quarterly bonuses. **How to Apply:** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information:** For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job