Experienced Full-Time Virtual Customer Success Specialist – Educational Technology Implementation and Training

Join the Team at blithequark: Revolutionizing Education through Technology blithequark is seeking a highly skilled and experienced Customer Success Specialist to support and train our partners as they implement EdReady at their institutions. As a Customer Success Specialist, you will play a critical role in ensuring the successful adoption and utilization of our educational technology platform. If you have a passion for education, excellent communication skills, and experience in account management or teaching, we encourage you to apply for this exciting opportunity. About blithequark and the Industry blithequark is a leading provider of educational technology solutions, dedicated to transforming the way students learn and educators teach. Our EdReady platform is designed to support personalized learning and academic success. We are committed to helping institutions and educators make the shift from one-size-fits-all to personalized education, leveraging technology to facilitate this transition. Our mission is to empower educators and students to achieve their full potential, and we are looking for talented professionals like you to join our team. Key Responsibilities Primary Point of Contact: Serve as the main point of contact for institutional partners, consulting on their needs, building strong relationships, and maintaining accountability for the health of the partnership. Partner Engagement: Engage with possible and confirmed institutional partners to ascertain their needs and interests, providing guidance on implementation and growth strategies to ensure the successful use of the EdReady platform. Training and Support: Provide training and support to institutional administrators and project leaders, positioning them to successfully communicate the product's capabilities directly with their user base. Progress Tracking: Track partner and student progress through implementation milestones and platform usage, and convey progress and issues to institutional partners as well as other staff. Report Training: Train partners on the usage of meaningful reports, enabling institutional partners to understand student engagement and progress. Ongoing Support: Evaluate ongoing partner needs and develop tools and strategies for successful product feature rollouts and to expand partner usage. Onboarding: Support continuing and new user onboarding, ensuring that each new cohort of users (students, instructors, and institutional administrators) are positioned for a successful launch during each semester and new academic year. Collaboration: Collaborate within Customer Success and Regional Partnership teams to establish and continuously evolve best practices for customer success. Customer Satisfaction: Manage and respond to customer needs as needed, maintaining a high level of customer satisfaction and engagement. Relationship Building: Build relationships with appropriate contacts, managing relationships with an eye toward retention, expansion, and referral. Data Management: Maintain detailed information about new and renewing business, and associated contacts, within the blithequark instance of the Salesforce CRM. Training Materials: Create and maintain training materials ensuring completeness and accuracy. Essential Qualifications Communication Skills: Strong communication skills, especially in a virtual (e.g., online or phone) environment. Task Management: Excellent task-management skills, with the ability to handle/prioritize multiple tasks independently and efficiently. Technical Skills: Proficiency in standard software programs, website, and social media tools. Educational Experience: Experience and/or strong understanding of developmental education, including institutional roles (for both secondary and higher education). Prior experience teaching or in educational administration is a plus. Complex Systems: Ability to explain complex systems in simple terms. Educational Practices: Interest in facilitating a shift in educational practices at a national level, from one-size-fits-all to personalized, and in utilizing technologies to facilitate that transition. Preferred Qualifications Teaching Experience: Prior experience teaching or in educational administration. Familiarity with EdReady: Familiarity with the EdReady platform is a plus. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Specialist, you will have opportunities to: Develop your skills in educational technology implementation and training. Collaborate with a team of experienced professionals in customer success and regional partnerships. Contribute to the development of best practices for customer success. Advance your career in a dynamic and growing company. Work Environment and Company Culture blithequark is a remote-friendly company, and this position can be worked from a home office. We value flexibility, work-life balance, and a culture of collaboration and innovation. Our team members are passionate about education and technology, and we strive to create a positive and supportive work environment. Compensation, Perks, and Benefits We offer a comprehensive benefits package, including: Health and dental insurance. 403b retirement plan. Flexible Spending Account (FSA). Disability and life insurance. Paid holidays and vacation time. Conclusion If you are a motivated and experienced customer success professional with a passion for education and technology, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Specialist, you will play a critical role in ensuring the successful adoption and utilization of our EdReady platform. We look forward to hearing from you and discussing this opportunity further. Apply now to join our team and be part of the blithequark family! Apply for this job