Experienced Full-Time Remote Call Center Swing Shift Agent for 24/7 Customer Service Operations
Welcome to T3 Services Group: Transforming the Trades with Exceptional Customer Experience
We are on a mission to revolutionize the home services industry, and we need a skilled and dedicated Call Center Swing Shift Agent to join our team. As a remote position, you will have the flexibility to work from the comfort of your own home, with a schedule that includes weekends and two weekdays off. Our company operates under a unique philosophy, focusing on innovative and customer-centric approaches to deliver top-notch residential HVAC, Plumbing, and Electrical services. With operations in 4 states and support for 7 locations, we are committed to transforming the trades one customer at a time.
About Our Company Culture
Job Summary
We are seeking an experienced Call Center Swing Shift Agent to join our 24/7 customer service operations. As a remote agent, you will be responsible for answering inbound calls, scheduling service appointments, and responding to customer requests via email, webchat, and text. You will deliver call scripts clearly, be compelling, and personable, while adhering to our company's plan for resolving customer complaints quickly and favorably. If you have a strong passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Answer inbound calls and schedule service appointments in a timely and professional manner
Respond to and resolve voicemail messages, abandoned and missed calls from customers, ensuring prompt follow-up and resolution
Respond to customer requests via email, webchat, and text, providing personalized support and resolving issues efficiently
Deliver call scripts clearly, compellingly, and personably, ensuring a positive customer experience
Adhere to the company's plan for resolving customer complaints quickly and favorably, escalating issues as necessary
Maintain and update customer database with complete and accurate information, ensuring data integrity and compliance
Communicate with dispatch to ensure customers receive 5-Star Service, coordinating logistics and scheduling as needed
Provide additional support to the team as needed, demonstrating flexibility and a willingness to help
Essential Qualifications
To be successful in this role, you will need:
High School Diploma or GED, demonstrating a foundation in education and a commitment to learning
2+ years of customer service experience in a phone-based role, with a proven track record of delivering exceptional customer support
Experience working in the home services industry preferred, with knowledge of HVAC, Plumbing, and Electrical services
Ability to multitask by completing phone and computer work simultaneously, with strong organizational and time management skills
Capability to type at least 40 WPM, with proficiency in Microsoft Office or Google Suite
Clear, kind, and energetic phone presence, with excellent communication and interpersonal skills
Ability to work in a fast-paced environment, remaining organized and composed under pressure
Must be a U.S. Resident, with reliable internet and a dedicated workspace for remote work
Preferred Qualifications
While not required, the following qualifications are preferred:
Previous experience working in a call center or customer service environment, with knowledge of call center software and technology
Familiarity with customer relationship management (CRM) systems, with experience in data entry and management
Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
Ability to work independently, with minimal supervision, and as part of a team, demonstrating flexibility and adaptability
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
Ability to work in a fast-paced environment, remaining organized and composed under pressure
Strong attention to detail, with accuracy and precision in data entry and management
Ability to multitask and prioritize tasks, with strong organizational and time management skills
Proficiency in Microsoft Office or Google Suite, with experience in customer relationship management (CRM) systems
Career Growth Opportunities and Learning Benefits
Ongoing training and development programs, with opportunities for career advancement and professional growth
Mentorship and coaching from experienced professionals, with feedback and support to help you succeed
Opportunities for cross-training and skill development, with exposure to different areas of the business
A collaborative and supportive work environment, with a team-oriented approach to customer service
Work Environment and Company Culture
We pride ourselves on creating a work environment that is supportive, inclusive, and empowering. As a remote agent, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. Our company culture is built on the following values:
Customer-centric approach, with a focus on delivering exceptional customer service
Collaboration and teamwork, with a supportive and inclusive work environment
Innovation and creativity, with a willingness to think outside the box and try new approaches
Accountability and responsibility, with a focus on delivering results and meeting goals
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range of $19-21/hour, depending on experience. In addition to your salary, you will also receive:
Medical, Dental, Vision benefits, with a free medical plan option for employees
401k with 4% company match, with opportunities for retirement savings and planning
PTO, Paid Holidays, and Paid Parental Leave, with a focus on work-life balance and employee well-being
Company-provided laptop, monitor, and headset, with the technology and tools you need to succeed
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Call Center Swing Shift Agent, you will be an integral part of our customer service team, responsible for providing outstanding support to our customers and driving business success. With a competitive compensation package, opportunities for career growth and development, and a supportive and inclusive work environment, this is an opportunity you won't want to miss. Apply now and join our team of dedicated professionals who are transforming the trades one customer at a time!
Apply Now
We are on a mission to revolutionize the home services industry, and we need a skilled and dedicated Call Center Swing Shift Agent to join our team. As a remote position, you will have the flexibility to work from the comfort of your own home, with a schedule that includes weekends and two weekdays off. Our company operates under a unique philosophy, focusing on innovative and customer-centric approaches to deliver top-notch residential HVAC, Plumbing, and Electrical services. With operations in 4 states and support for 7 locations, we are committed to transforming the trades one customer at a time.
About Our Company Culture
Job Summary
We are seeking an experienced Call Center Swing Shift Agent to join our 24/7 customer service operations. As a remote agent, you will be responsible for answering inbound calls, scheduling service appointments, and responding to customer requests via email, webchat, and text. You will deliver call scripts clearly, be compelling, and personable, while adhering to our company's plan for resolving customer complaints quickly and favorably. If you have a strong passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Answer inbound calls and schedule service appointments in a timely and professional manner
Respond to and resolve voicemail messages, abandoned and missed calls from customers, ensuring prompt follow-up and resolution
Respond to customer requests via email, webchat, and text, providing personalized support and resolving issues efficiently
Deliver call scripts clearly, compellingly, and personably, ensuring a positive customer experience
Adhere to the company's plan for resolving customer complaints quickly and favorably, escalating issues as necessary
Maintain and update customer database with complete and accurate information, ensuring data integrity and compliance
Communicate with dispatch to ensure customers receive 5-Star Service, coordinating logistics and scheduling as needed
Provide additional support to the team as needed, demonstrating flexibility and a willingness to help
Essential Qualifications
To be successful in this role, you will need:
High School Diploma or GED, demonstrating a foundation in education and a commitment to learning
2+ years of customer service experience in a phone-based role, with a proven track record of delivering exceptional customer support
Experience working in the home services industry preferred, with knowledge of HVAC, Plumbing, and Electrical services
Ability to multitask by completing phone and computer work simultaneously, with strong organizational and time management skills
Capability to type at least 40 WPM, with proficiency in Microsoft Office or Google Suite
Clear, kind, and energetic phone presence, with excellent communication and interpersonal skills
Ability to work in a fast-paced environment, remaining organized and composed under pressure
Must be a U.S. Resident, with reliable internet and a dedicated workspace for remote work
Preferred Qualifications
While not required, the following qualifications are preferred:
Previous experience working in a call center or customer service environment, with knowledge of call center software and technology
Familiarity with customer relationship management (CRM) systems, with experience in data entry and management
Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
Ability to work independently, with minimal supervision, and as part of a team, demonstrating flexibility and adaptability
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
Ability to work in a fast-paced environment, remaining organized and composed under pressure
Strong attention to detail, with accuracy and precision in data entry and management
Ability to multitask and prioritize tasks, with strong organizational and time management skills
Proficiency in Microsoft Office or Google Suite, with experience in customer relationship management (CRM) systems
Career Growth Opportunities and Learning Benefits
Ongoing training and development programs, with opportunities for career advancement and professional growth
Mentorship and coaching from experienced professionals, with feedback and support to help you succeed
Opportunities for cross-training and skill development, with exposure to different areas of the business
A collaborative and supportive work environment, with a team-oriented approach to customer service
Work Environment and Company Culture
We pride ourselves on creating a work environment that is supportive, inclusive, and empowering. As a remote agent, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. Our company culture is built on the following values:
Customer-centric approach, with a focus on delivering exceptional customer service
Collaboration and teamwork, with a supportive and inclusive work environment
Innovation and creativity, with a willingness to think outside the box and try new approaches
Accountability and responsibility, with a focus on delivering results and meeting goals
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range of $19-21/hour, depending on experience. In addition to your salary, you will also receive:
Medical, Dental, Vision benefits, with a free medical plan option for employees
401k with 4% company match, with opportunities for retirement savings and planning
PTO, Paid Holidays, and Paid Parental Leave, with a focus on work-life balance and employee well-being
Company-provided laptop, monitor, and headset, with the technology and tools you need to succeed
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Call Center Swing Shift Agent, you will be an integral part of our customer service team, responsible for providing outstanding support to our customers and driving business success. With a competitive compensation package, opportunities for career growth and development, and a supportive and inclusive work environment, this is an opportunity you won't want to miss. Apply now and join our team of dedicated professionals who are transforming the trades one customer at a time!
Apply Now