**Experienced Full Stack Product Manager – AI-Powered Customer Support & Large Language Model (LLM) Roadmap Development**
At arenaflex, we're seeking an innovative and strategic Product Manager, Technical (PM-T) to lead our chat platform, LLM applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.
**About arenaflex**
arenaflex is a leading innovator in the field of customer support, committed to delivering exceptional experiences through strategic application of technology. Our team of passionate problem-solvers is dedicated to leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.
**Key Responsibilities**
* **Strategic Vision & Roadmap Development**: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
* **LLM Integration**: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
* **Cross-Functional Leadership**: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
* **Technology Selection**: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
* **Data-Driven Decision Making**: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
* **User-Centric Design**: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
* **Technical Specifications**: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.
**A Day in the Life**
* Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
* Collaborate with engineering leads to refine technical approaches for implementing conversational AI features.
* Review performance metrics of existing LLM applications and recommend enhancements.
* Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
* Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
* Engage with data science teams to improve LLM model performance and accuracy.
* Partner with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.
**Essential Qualifications**
* 5+ years of product or program management, product marketing, business development, or technology experience.
* Experience with feature delivery and tradeoffs of a product.
* Bachelor's degree.
* Experience owning/driving roadmap strategy and definition.
* Experience with end-to-end product delivery.
* Experience contributing to engineering discussions around technology decisions and strategy related to a product.
* Experience managing technical products or online services.
* Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
**Preferred Qualifications**
* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
* Experience in building and driving adoption of new tools.
**Skills and Competencies**
* Strong strategic thinking and problem-solving skills.
* Excellent communication and collaboration skills.
* Ability to work effectively in a fast-paced, dynamic environment.
* Strong analytical and data-driven decision-making skills.
* Experience with agile methodologies and iterative product development.
* Strong technical skills, including experience with cloud-based technologies and AI/ML platforms.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing opportunities for growth and development, including training and mentorship programs.
* Collaborate with a talented team of engineers, data scientists, and designers to develop innovative solutions.
* Participate in hackathons, workshops, and other events to stay up-to-date with the latest AI/ML advancements.
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive company culture that values diversity, equity, and inclusion.
* Collaborate with a talented team of passionate problem-solvers to deliver exceptional customer experiences.
* Enjoy a comprehensive benefits package, including medical, financial, and other benefits.
**Compensation and Perks**
* Competitive base salary, ranging from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market.
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
* Comprehensive benefits package, including medical, financial, and other benefits.
**How to Apply**
If you're a motivated and innovative product manager with a passion for AI/ML and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
**About arenaflex**
arenaflex is a leading innovator in the field of customer support, committed to delivering exceptional experiences through strategic application of technology. Our team of passionate problem-solvers is dedicated to leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.
**Key Responsibilities**
* **Strategic Vision & Roadmap Development**: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
* **LLM Integration**: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
* **Cross-Functional Leadership**: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
* **Technology Selection**: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
* **Data-Driven Decision Making**: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
* **User-Centric Design**: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
* **Technical Specifications**: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.
**A Day in the Life**
* Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
* Collaborate with engineering leads to refine technical approaches for implementing conversational AI features.
* Review performance metrics of existing LLM applications and recommend enhancements.
* Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
* Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
* Engage with data science teams to improve LLM model performance and accuracy.
* Partner with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.
**Essential Qualifications**
* 5+ years of product or program management, product marketing, business development, or technology experience.
* Experience with feature delivery and tradeoffs of a product.
* Bachelor's degree.
* Experience owning/driving roadmap strategy and definition.
* Experience with end-to-end product delivery.
* Experience contributing to engineering discussions around technology decisions and strategy related to a product.
* Experience managing technical products or online services.
* Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
**Preferred Qualifications**
* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
* Experience in building and driving adoption of new tools.
**Skills and Competencies**
* Strong strategic thinking and problem-solving skills.
* Excellent communication and collaboration skills.
* Ability to work effectively in a fast-paced, dynamic environment.
* Strong analytical and data-driven decision-making skills.
* Experience with agile methodologies and iterative product development.
* Strong technical skills, including experience with cloud-based technologies and AI/ML platforms.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing opportunities for growth and development, including training and mentorship programs.
* Collaborate with a talented team of engineers, data scientists, and designers to develop innovative solutions.
* Participate in hackathons, workshops, and other events to stay up-to-date with the latest AI/ML advancements.
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive company culture that values diversity, equity, and inclusion.
* Collaborate with a talented team of passionate problem-solvers to deliver exceptional customer experiences.
* Enjoy a comprehensive benefits package, including medical, financial, and other benefits.
**Compensation and Perks**
* Competitive base salary, ranging from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market.
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
* Comprehensive benefits package, including medical, financial, and other benefits.
**How to Apply**
If you're a motivated and innovative product manager with a passion for AI/ML and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now