**Experienced Full Stack Omnichannel Customer Manager – Walmart Digital Strategy & Execution**
At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive growth in the rapidly evolving digital landscape. As a highly accomplished Senior Omnichannel Customer Manager, you'll play a pivotal role in leading our Walmart e-commerce strategy, collaborating with internal teams and Walmart leadership to drive sales and optimize our online presence. If you're a digital commerce expert with a passion for building strong relationships, influencing external and internal stakeholders, and driving results in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a leading food company that exists to make food the world loves. We're a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Our company is a place where you can be yourself, share your ideas, and make a real impact.
**Job Summary**
As a Senior Omnichannel Customer Manager, you'll be responsible for developing and executing the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert. You'll cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, leveraging data to inform strategic decisions and drive thought leadership with Walmart. You'll also collaborate effectively across multiple internal teams and participate in key Walmart Inc. meetings, driving digital growth and increasing digital share within the Walmart digital channel.
**Responsibilities**
* Lead Walmart Digital Strategy: Develop and execute the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert.
* Manage Key Relationships: Cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, shaping our digital presence and influencing key decisions.
* Data-Driven Optimization: Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with Walmart, and partner with internal teams to optimize eCommerce commercial plans.
* Cross-Functional Collaboration: Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key Walmart Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.).
* Team Leadership & Mentorship: Manage a small team (currently one direct report, with opportunity for expansion), mentoring and guiding colleagues, fostering a collaborative and high-performing culture.
* Drive Digital Growth: Focus on increasing digital share and driving overall growth within the Walmart digital channel, a critical role in a rapidly evolving market.
* Culture: Bring a team-first mindset, aligning with General Mills' values of Doing the Right Thing, All the Time.
**Minimum Qualifications**
* 8+ Years of Relevant Experience & Bachelor's Degree: 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding, with strong analytical skills and experience building compelling selling stories using data.
* Exceptional Digital Commerce Expertise: Proven success driving results within a major retail e-commerce ecosystem, ideally gained from a leading retailer (Walmart Connect, Sam's Club, Amazon, etc.) or top-tier agency/consulting firm.
* Omnichannel Strategy & Execution: Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives, adept at navigating the digital shelf, search optimization, and retail media.
* Cross-Functional Collaboration: A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.
* Strategic Leadership & Influence: Experience coaching and developing teams to enhance digital capabilities, with significant influence and impact within a collaborative environment.
* Strategic & Data-Driven Decision Making: Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data to extract actionable insights and drive strategic direction.
**Additional Considerations**
* This role is based in Bentonville, AR, and not open to remote candidates.
* In addition to being relocation eligible, the option of a site visit will be offered to all candidates who are selected for an interview to explore the area and connect with the broader Walmart team in person.
**Compensation & Benefits**
* Salary Range: $124,200.00 - $186,400.00 / Annually
* Total Rewards package focusing on overall well-being, including health benefits, retirement, financial wellbeing, time off programs, wellbeing support, and perks.
* Competitive annual incentive program, with an incentive award depending on individual and organizational performance.
**How to Apply**
If you're a motivated and results-driven individual with a passion for digital commerce and customer management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
Apply Now
**About arenaflex**
arenaflex is a leading food company that exists to make food the world loves. We're a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Our company is a place where you can be yourself, share your ideas, and make a real impact.
**Job Summary**
As a Senior Omnichannel Customer Manager, you'll be responsible for developing and executing the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert. You'll cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, leveraging data to inform strategic decisions and drive thought leadership with Walmart. You'll also collaborate effectively across multiple internal teams and participate in key Walmart Inc. meetings, driving digital growth and increasing digital share within the Walmart digital channel.
**Responsibilities**
* Lead Walmart Digital Strategy: Develop and execute the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert.
* Manage Key Relationships: Cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, shaping our digital presence and influencing key decisions.
* Data-Driven Optimization: Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with Walmart, and partner with internal teams to optimize eCommerce commercial plans.
* Cross-Functional Collaboration: Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key Walmart Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.).
* Team Leadership & Mentorship: Manage a small team (currently one direct report, with opportunity for expansion), mentoring and guiding colleagues, fostering a collaborative and high-performing culture.
* Drive Digital Growth: Focus on increasing digital share and driving overall growth within the Walmart digital channel, a critical role in a rapidly evolving market.
* Culture: Bring a team-first mindset, aligning with General Mills' values of Doing the Right Thing, All the Time.
**Minimum Qualifications**
* 8+ Years of Relevant Experience & Bachelor's Degree: 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding, with strong analytical skills and experience building compelling selling stories using data.
* Exceptional Digital Commerce Expertise: Proven success driving results within a major retail e-commerce ecosystem, ideally gained from a leading retailer (Walmart Connect, Sam's Club, Amazon, etc.) or top-tier agency/consulting firm.
* Omnichannel Strategy & Execution: Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives, adept at navigating the digital shelf, search optimization, and retail media.
* Cross-Functional Collaboration: A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.
* Strategic Leadership & Influence: Experience coaching and developing teams to enhance digital capabilities, with significant influence and impact within a collaborative environment.
* Strategic & Data-Driven Decision Making: Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data to extract actionable insights and drive strategic direction.
**Additional Considerations**
* This role is based in Bentonville, AR, and not open to remote candidates.
* In addition to being relocation eligible, the option of a site visit will be offered to all candidates who are selected for an interview to explore the area and connect with the broader Walmart team in person.
**Compensation & Benefits**
* Salary Range: $124,200.00 - $186,400.00 / Annually
* Total Rewards package focusing on overall well-being, including health benefits, retirement, financial wellbeing, time off programs, wellbeing support, and perks.
* Competitive annual incentive program, with an incentive award depending on individual and organizational performance.
**How to Apply**
If you're a motivated and results-driven individual with a passion for digital commerce and customer management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
Apply Now