**Experienced Full Stack Customer Support Technician – Remote Support**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we're excited to announce an opportunity for an Experienced Full Stack Customer Support Technician – Remote Support to join the team at blithequark. **About blithequark** blithequark is a leading provider of innovative solutions for the graphic, digital, and industrial markets. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for businesses and individuals alike. Our team is dedicated to delivering world-class products and services that exceed our customers' expectations. **Job Description** As an Experienced Full Stack Customer Support Technician – Remote Support, you'll play a critical role in providing technical support and problem resolution to our customers via phone, online, or other methods. You'll be responsible for: * Providing timely technical support and problem resolution to all customers * Monitoring critical accounts and actively participating in support activities to minimize downtime for customers * Triage via KT (Kepner-Tregoe) analytics, Team-viewer or other remote diagnostic sessions, deciphering error codes or other fault readings, and/or determining faulty components or spare part replacement for assigned product lines that the BID service team supports * Analyzing and evaluating equipment performance * Providing on-site service and installation support as needed for training and development purposes * Providing on-site customer support during periods of high activity * Providing technical support to other technicians as needed via phone, teams or other remote software tools * Providing sales assistance for demos and/or customer visits as needed * Working closely with and developing strong business relationships with our client personnel * Completing all required reporting procedures related to phone support and/or software support * Completing all required administrative tasks in an accurate and timely manner * Accounting for all time and activity by recording information through the proper tracking system * Attending training classes and developing necessary knowledge and skills to service BID supported equipment * Communicating technical and escalated issues to the Regional Service Manager and Technical Service Manager * Performing related duties as assigned by manager **Required Skills/Education** * Bachelor's degree or equivalent (at least 7 years of progressive experience) in electromechanical or Graphics Arts technology disciplines * HS Diploma or GED * 5 or more years of field service experience with industry-related product lines * Proficient in 2 or more product line technologies * Excellent troubleshooting skills to diagnose and resolve complex technical problems * Experience utilizing KT analytics * Ability to decipher error codes or other fault readings, and/or determine faulty components or spare part replacement * Strong critical thinking and decision-making * Demonstrate a full working knowledge of multiple product lines they support including theory of operation as well as the mechanics and/or software related support * Computer skills with emphasis on operating systems and hardware * Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications, and outstanding customer service * Requires a valid state driver's license (Real ID compliant), and passport * Must be able to travel up to 15% **Desired Skills** * 10+ years' experience servicing equipment for digital press, wide-format, CTP, or Print on Demand industries * Knowledge of Salesforce Service Cloud * Proficient in 3 or more product line technologies * Thorough understanding of blithequark's portfolio of equipment **Salary and Benefits** * $32.00/hour - $36.00/hour depending on experience * Medical, Dental, Vision * Life Insurance * 401k * Paid Time Off **Work Environment and Company Culture** At blithequark, we're committed to creating a collegial culture that values diversity, equity, and inclusion. Our headquarters is located in Valhalla, New York, a quaint town just one hour north of New York City. We offer a flexible work environment that allows our employees to thrive and grow in their careers. **Career Growth Opportunities and Learning Benefits** We're committed to investing in our employees' growth and development. As a member of our team, you'll have access to: * Ongoing training and development opportunities * Mentorship programs to help you achieve your career goals * Opportunities to work on high-profile projects and collaborate with cross-functional teams * A comprehensive benefits package that includes medical, dental, vision, life insurance, and 401k **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Contact Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]). Apply Job! Apply for this job