**Experienced Full Stack Customer Experience Strategy Leader – Web & Cloud Application Development**

Are you a seasoned leader with a passion for driving customer-centric innovation? Do you have a proven track record of leveraging data-driven insights to inform strategic decisions and drive business growth? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Experience Strategy Leader to join our AIR team, where you'll have the opportunity to make a meaningful impact on a global scale. **About blithequark** blithequark is a world-leading e-commerce company that's revolutionizing the way people shop and interact with brands. Our commitment to customer obsession, innovation, and operational excellence has made us one of the most successful companies in the world. As a member of our AIR team, you'll be part of a dynamic and fast-paced environment that's constantly pushing the boundaries of what's possible. **About the Role** As a Senior Manager, Customer Experience Strategy, Insights, & Programs, you'll be responsible for establishing a strategic AIR customer experience vision that directly advances blithequark's commitment to our customers. You'll analyze potential programs to identify those that are best aligned with our strategic customer experience objectives and integrate within operational planning cycles. This vision will serve as the foundation for multi-objective optimization, resource allocation, and program prioritization. **Key Responsibilities** * Establish and maintain cross-organizational alignment on a unified AIR customer experience vision * Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives * Integrate within operational planning cycles (OP1 and OP2) to drive accountability and mitigate risk * Leverage program controllership mechanisms to drive the speed, quality, and reliability of program execution across organizations * Empower internal and external stakeholders to upskill and deliver more effective results through talent management practices and guiding principles * Provide structured development and training resources for their team and key external stakeholders * Embed a culture of collective intelligence to drive continuous improvement at scale **Essential Qualifications** * 8+ years of program or project management experience * Bachelor's degree * Experience owning program strategy and end-to-end delivery * Experience managing teams of 6 or more * Experience defining and executing program requirements * Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiences **Preferred Qualifications** * 10+ years of program or project management experience * 8+ years of working cross-functionally with tech and non-tech teams experience * Masters degree * Experience leveraging data-driven insights to lead strategic discussions * Experience setting business objectives, defining success metrics, and generating delivery roadmaps * Experience working with major airline / transportation / supply chain companies in a strategic leadership role **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced, dynamic environment * Strong leadership and management skills * Experience with data-driven insights and analytics * Ability to think strategically and drive business growth **Career Growth Opportunities and Learning Benefits** As a member of our AIR team, you'll have access to a wide range of career growth opportunities and learning benefits, including: * Opportunities to work on high-impact projects that drive business growth and innovation * Access to training and development programs that help you build new skills and advance your career * Collaborative and dynamic work environment that fosters creativity and innovation * Opportunities to work with a diverse and talented team of professionals from around the world **Work Environment and Company Culture** blithequark is committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees. We offer a range of benefits and perks that support your physical and mental well-being, including: * Medical, dental, and vision coverage * Maternity and parental leave options * Paid time off (PTO) * 401(k) plan * Flexible work arrangements and remote work options * Access to on-site fitness centers and wellness programs * Discounts on blithequark products and services **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're a motivated and experienced leader who's passionate about driving customer-centric innovation, we want to hear from you! Please submit your application via our internal or external career site. We can't wait to hear from you! Apply Job! Apply for this job